AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

View Call Logs

 

As an Enterprise Administrator for the AT&T IP Flexible Reach Customer Portal, you can view logged inbound and outbound calls for individual users in your groups. This information can help managers track staff performance and plan shifts in resources. Users can also view their own call log details.

 

To view user call logs

  1. From any page in the Customer Portal, click USER MANAGEMENT in the main menu bar. The Users List page appears.
  2. Locate the user whose call log you want to view. (You can search, scroll or page through the user list, or click a number to jump to a specific page.)
  3. Click the user's name. The User Details page appears.
  4. Click the Call Logs tab. The Call Logs page appears and shows the user's last 1,000 calls. By default, the calls are sorted by date and time. You can also sort by call type, and then use date and time as secondary sort parameters.

In the Type column, icons show whether the call was a Received Call The Received Call icon., Missed Call The Missed Call icon., or Dialed Call The Placed Call icon..


View Call Logs: Related Topics

About Users

User List Page

User Details Page

Search for and View Users

Manage Access to the Customer Portal

Edit User Profiles

Manage Inbound Call Features

Manage Outbound Call Features

Manage User Schedules

Reassign Users to and from a Trunk Call Routing Scheme

Manage Users in Bulk