AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

Create a Schedule

 

Users and administrators apply schedules to customized criteria in the Sequential Ring, Simultaneous Ring, Call Acceptance, Call Forwarding – Selective, and Call Rejection features. As an Enterprise Administrator for the AT&T IP Flexible Reach Customer Portal, you can create schedules at the user level for a single user, at the group level for a single group, or at the enterprise level for your entire enterprise. (For more information, see About Schedules.)

 

Although the process of creating a schedule is the same for every level, you start the process from level-specific pages.

 

Note: In order for a schedule to function, it must contain one or more events. Events are added after the schedule is created. For more information, see Create an Event.

 

To create a new enterprise-level schedule

  1. From any page in the Customer Portal, click RESOURCES in the main menu bar, and then click Enterprise immediately below. The Enterprise page opens on the Enterprise Contact tab.
  2. Click the Schedules tab. The Schedules page appears.
  3. At the top of the page, click Create Schedule. The Create Schedule page appears.
  4. Enter a name for your schedule.
  5. At the right of Schedule Type, select Holiday or Time. The Schedule Level is already set to Enterprise.
  6. Click Create. The Schedule Details page for this schedule appears.
  7. Add an event. You can add events now or later. To add events, under Actions, click the Edit icon The Edit icon..

 

To create a new group-level schedule

  1. From any page in the Customer Portal, click RESOURCES, and then click Group immediately below. The Group List page appears.
  2. Click the name of the group you want to create the schedule for. The Group Details page appears.
  3. Click the Schedules tab. A Schedule List page opens.
  4. At the top of the page, click Create Schedule. The Create Schedule page appears.
  5. Enter a name for your schedule.
  6. At the right of Schedule Type, select Holiday or Time.
  7. At the right of Schedule Level, select Group, [group name].
  8. Click Create. The Schedule Details page for this schedule appears.
  • To add events, under Actions, click the Edit icon The Edit icon..

 

To create a new user-level schedule

  1. From any page in the Customer Portal, click USER MANAGEMENT. The Users List page appears.
  2. Click the first or last name of the user you want to create a schedule for. A User Details page appears.
  3. Click the Schedules tab. A Schedule List page appears.
  4. At the top of the page, click Create Schedule. The Create Schedule page appears.
  5. Enter a name for your schedule.
  6. Next to Schedule Type, select Holiday or Time.
  7. Next to Schedule Level, select User, [user name].
  8. Click Create. The individual Schedule Details page for this schedule appears.
  • To add events, under Actions, click the Edit icon The Edit icon..

Create a Schedule: Related Topics

About Schedules

Schedule List Pages

Schedule Details Page

Search For and View Schedules

Edit a Schedule

Delete a Schedule

Create an Event

View, Edit, or Delete an Event

Group Details Page

User Details Page