AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

About Schedules and Events


When setting the features Simultaneous Ring, Sequential Ring, Call Acceptance, Call forwarding – Selective, and Call Rejection, users and administrators use schedules with criteria that define how and when these features will be applied to incoming calls. You can save schedules and apply them to other criteria at any time.


As an Enterprise Administrator for the AT&T IP Flexible Reach Customer Portal, you can create schedules at the user level for a single user, at the group level for a single group, or at the enterprise level for your entire enterprise.


Group Administrators can create group- and user-level schedules. Users can create schedules only for themselves, at the user level.


A schedule consists of one or more events. (An event can be any occurrence, such as a meeting or holiday.) Each event has a time, date, and recurrence option. An event can be for a specific time, a single day, or a range of days. An event can occur once, or you can set it to recur multiple times. An event can recur at regular intervals; for example, every second Monday of the month for six months, or for a set time with no set end date; for example, every Thursday from 1-2AM.


You can add, edit, and delete events within a schedule.


IP Flexible Reach has two types of schedules: Holiday and Time. Use Holiday schedules for holidays and other non-working events, such as company picnics or personal vacations. Use Time schedules when scheduling any other type of event.


For example, a Holiday schedule named Company Holidays might include separate events for each holiday of the year: New Year's Day, Presidents' Day, Memorial Day, 4th of July, Labor Day, and so on. You might also create a user Time schedule named Work Hours that incudes the recurring event of your Monday through Friday regular work hours.


You can search for and view schedules on the Schedule List page.

About Schedules and Events: Related Topics

Schedule List Pages

Schedule Details Page

Search For and View Schedules

Create a Schedule

Edit a Schedule

Delete a Schedule

Create an Event

View, Edit, or Delete an Event