AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

Edit a Trunk Call Routing Scheme

 

As an Enterprise Administrator for the AT&T IP Flexible Reach Customer Portal, you can edit the details of a trunk call routing scheme, including:

  • The name. (You can't change the default scheme's name).
  • The route algorithm.
  • The maximum number of re-routes.
  • The route exhaust.
  • The maximum number of concurrent incoming and outgoing calls supported.

 

Note: To view or edit a trunk call routing scheme, you must have the appropriate permissions to view and/or edit a trunk call routing scheme.

 

For more information, see About Trunk Call Routing.

 

To edit a trunk call routing scheme

  1. From any page in the Customer Portal, click RESOURCES in the main menu bar, and then click Trunk Call Routing, immediately below. The Trunk Call Routing List page appears.
  2. Click the name of the trunk call routing scheme you want to edit. The Trunk Call Routing Details page appears on the Details tab.
  3. Click Edit and edit the name. Remember, you can't change the default scheme's name.
  4. Set the algorithm. Under Route Algorithm, select Linear, Round Robin, % Allocation, or Most Idle:
    • Linear selects the group trunk group in listed order, starting at the top of list.
    • Round Robin selects the group trunk group that immediately follows the last group trunk group that answered a call.
    • % Allocation routes the call based on the percentage of incoming calls you want the group trunk group to answer. Enter percentages, which must total 100%. Note: This option appears only if you're editing created schemes, not the default scheme.
    • Most Idle minimizes caller wait times by selecting the group trunk group with the fewest number of current calls.
  5. Under Maximum Number of Re-Routes, set the maximum number of times a call will be re-routed.
  6. Set Route Exhaust to None or Trunk Forward:
    • None—Calls that can't be routed to an available user are terminated after the maximum number of re-routes is reached.
    • Trunk Forward—Unanswered calls are routed to the phone number you specify. The phone number you specify can be public, private, or international.

       

      Note: When using Trunk Forward, we recommended that you place test calls to verify that incoming calls are terminated correctly.

  7. Turn Capacity Management on or off. Under Capacity Management, to the right of Enable, click Yes to turn the feature on. To turn the feature off, click No.
    • If this feature is turned on, to the right of Maximum Active Calls Allowed enter the number of concurrent calls allowed.

       

      Note: The Maximum Active Calls Allowed setting interacts with the group trunk group settings for Maximum Concurrent Calls. The setting with the smaller number determines the number of concurrent calls allowed for the trunk call routing scheme.

       

      For example, if the trunk call routing Maximum Active Calls Allowed is set to 4 and the group trunk group Maximum Concurrent Calls is set to 5, only 4 concurrent calls are allowed.

  8. Click Save.

Edit a Trunk Call Routing Scheme: Related Topics

About Trunk Call Routing

Trunk Call Routing List Page

Trunk Call Routing Details Page

Search for and View Trunk Call Routing Schemes

Create a Trunk Call Routing Scheme

Delete a Trunk Call Routing Scheme

Reassign Users to and from a Trunk Call Routing Scheme

Assign or Unassign Group Trunk Groups to a Trunk Call Routing Scheme