AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

Manage Access to the Customer Portal

 

As an Enterprise Administrator for the AT&T IP Flexible Reach Customer Portal, you can grant (and revoke) access to the Customer Portal on a user-by-user basis.

 

To grant user access

  1. From any page in the the Customer Portal, click USER MANAGEMENT in the menu bar. The Users List page appears.
  2. Locate the user who needs access to the Customer Portal. (You can search, scroll or page through the list, or click a number to jump to a specific page.)
  3. Click the user's name. The User Details page appears.
  4. Click the Profile tab. The user's profile shows a list of settings, including User Portal Access.
  5. At the right of User Portal Access, click Submit Request. A Submit Request window opens.
  6. Enter the user's email address and click Save. The Submit Request window closes. The system sends the user email with instructions for how to register for access to the Customer Portal.

To revoke user access

  1. From any page in the Customer Portal, click USER MANAGEMENT in the menu bar. The Users List page appears.
  2. Locate the user whose access you want to revoke. (You can search, scroll or page through the list, or click a number to jump to a specific page.)
  3. Click the user's name. The User Details page appears.
  4. Click the Profile tab. The user's profile shows a list of settings, including User Portal Access.
  5. At the right of User Portal Access, click Remove Access.
  6. A Remove Access confirmation window opens. To remove the user's access, click OK. To leave the user's access enabled, click Cancel.
  7. If you clicked OK, the Profile view refreshes. The user can no longer access the Customer Portal.

Manage User Access to the Customer Portal: Related Topics

About Users

User List Page

User Details Page

Search for and View Users

Edit User Profiles

View Call Logs

Manage Inbound Call Features

Manage Outbound Call Features

Manage User Schedules

Reassign Users to and from a Trunk Call Routing Scheme

Manage Users in Bulk