AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

Create a Call Transfer/Forward Report

 

A Call Transfer/Forward Report summarizes calls transferred and forwarded during the specified report period and for other input filters you set.

 

To create a Call Transfer/Forward Report

  1. From any page in the AT&T IP Flexible Reach Customer Portal, click REPORTS in the main menu bar. (See Create a New Report.) The Enterprise Reports view of the Reports page appears.
  2. Click Call Transfer/Forward Report. The Call Transfer/Forward Report page appears.
  3. To the right of Calls Transferred/Forwarded, select a date or date range and a time zone.
    • You can enter a single date in the left date field, or enter a date range in the two date fields. The date range can't exceed 35 days. Enter the dates in MM/DD/YYYY format, or select dates by using the Calendar icons The Calendar icon..
       

       

      Note: The left date field must be filled in. The date field to the right is optional.

       

    • From the dropdown list below the date fields, select a time zone.
  4. To the right of Group, select All groups, Specific group(s), or Specific Department(s).
    • If you selected Specific group(s) or Specific Department(s), click Find to select groups or departments. The Find Group or Find Department window opens.
    • To select the groups or departments you want to generate a Calls Transferred/Forwarded report for, check the boxes to the right of group names or department names.
    • To find specific groups or departments use the Search tool.
    • To select all groups or all departments check the box at the top of the Find Group or Find Department list A checkbox.. For other actions, click the downward arrow and select Select Current Page, Select All Pages, or Clear Selection(s).
    • When you're finished selecting groups or departments, click Done.
  5. To the right of Redirecting Party, select All numbers, Single public number/range, or Single extension/range.
    • If you selected Single public number/range, enter a specific number in the field to the left or enter a range of numbers in the two fields.

       

      Note: You must enter a value in the left field. The field to the right is optional.

       

    • If you entered Single extension/range, enter a specific extension in the field to the left, or enter a range of extensions in the two fields.

       

      Note: You must enter a value in the left field. The field at the right is optional.

       

  6. To the right of Transfer/Forward Destination, select All destinations.
  7. Click Generate Report. After the report is created, you can access it in the Enterprise Reports view of the Reports page.
    • If your enterprise contains fewer than 200 groups or 1,000 phone numbers, the report is available for 2 days.
    • If your enterprise contains more than 200 groups or 1,000 phone numbers, the report is available for 35 days.

Create a Call Transfer/Forward Report: Related Topics

About Reports

Create a New Report

Create a Trunk Call Routing Summary Report

Create an Assigned User Trunk Call Routing Report

Create a Feature Configuration Report

Create a User Inventory Report

Create a Group Inventory Report

Create a Group Trunk Group Inventory Report

Create an Account Code Summary Report

Create an Authorization Code Summary Report

Create an Inbound Call Details Report

Create an Outbound Call Details Report

Download or Delete a Report