AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

Create a Call Transfer/Forward Report

A Call Transfer/Forward Report summarizes calls transferred and forwarded during the specified report period and for other input filters you set.

To create a Call Transfer/Forward Report

From any page in the AT&T IP Flexible Reach Customer Portal, click REPORTS in the main menu bar. (See Create a New Report.) The Enterprise Reports view of the Reports page appears.
Click Call Transfer/Forward Report. The Call Transfer/Forward Report page appears.
To the right of Calls Transferred/Forwarded, select a date or date range and a time zone.
- You can enter a single date in the left date field, or enter a date range in the two date fields. The date range can't exceed 35 days. Enter the dates in MM/DD/YYYY format, or select dates by using the Calendar icons .
  
  Note: The left date field must be filled in. The date field to the right is optional.
- From the dropdown list below the date fields, select a time zone.
To the right of Group, select All groups, Specific group(s), or Specific Department(s).
- If you selected Specific group(s) or Specific Department(s), click Find to select groups or departments. The Find Group or Find Department window opens.
- To select the groups or departments you want to generate a Calls Transferred/Forwarded report for, check the boxes to the right of group names or department names.
- To find specific groups or departments use the Search tool.
- To select all groups or all departments check the box at the top of the Find Group or Find Department list . For other actions, click the downward arrow and select Select Current Page, Select All Pages, or Clear Selection(s).
- When you're finished selecting groups or departments, click Done.
To the right of Redirecting Party, select All numbers, Single public number/range, or Single extension/range.
- If you selected Single public number/range, enter a specific number in the field to the left or enter a range of numbers in the two fields.
  
  Note: You must enter a value in the left field. The field to the right is optional.
- If you entered Single extension/range, enter a specific extension in the field to the left, or enter a range of extensions in the two fields.
  
  Note: You must enter a value in the left field. The field at the right is optional.
To the right of Transfer/Forward Destination, select All destinations.
Click Generate Report. After the report is created, you can access it in the Enterprise Reports view of the Reports page.
- If your enterprise contains fewer than 200 groups or 1,000 phone numbers, the report is available for 2 days.
- If your enterprise contains more than 200 groups or 1,000 phone numbers, the report is available for 35 days.