AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

Group Feature Access Codes (FACs)

 

Overview

Use Feature Access Codes

Edit a Group's FAC Codes

Download a Group's FAC Codes List


Overview

 

A feature access code (FAC) is the key sequence you press on a phone to enable or disable a feature. For example, if Anonymous Call Rejection Activation is set to *77, you press *77 on the phone to activate that feature.

 

Feature access codes are also called star (*) and pound (#) codes.

 

Many of the FAC codes activate inbound call features, such as Call Forwarding – Always and Call Forwarding – Busy. Some are used with outbound call features, such as Per Call Account Codes. Other FAC codes, such as Customer Originated Trace and feature interrogation codes, have no AT&T IP Flexible Reach Customer Portal equivalents.

 

A set of default FAC codes exist for every group. As an Enterprise Administrator for the AT&T IP Flexible Reach Customer Portal, you can view and edit the values for any of the FAC codes within a group.

 

Each FAC code must have a Main value. You can also add an Alternate value that the user can enter to enable or disable the feature.

 

You can also download a list of FAC codes for any group.

 

Use Feature Access Codes

 

The following table details available feature access codes (FACs) and how they work. As an Enterprise Administrator for the Customer Portal, you can edit the FAC code values.

 

Name Default Value Description
Anonymous Call Rejection Activation *77

Activates the Anonymous Call Rejection feature. Calls that have no caller ID attached are rejected.

For more information about, see Anonymous Call Rejection.
Anonymous Call Rejection Deactivation *87 Deactivates the Anonymous Call Rejection feature.
Anonymous Call Rejection Interrogation *52* Tells the user the status of Anonymous Call Rejection (Active or Inactive).
Call Forwarding – Always Activation *72

Activates the Call Forwarding – Always feature, which redirects incoming phone calls to another number. To activate the feature, the user enters the feature access code, and then enters the phone number where calls are to be redirected.

For more information, see Call Forwarding – Always.
Call Forwarding – Always Deactivation *73 Deactivates the Call Forwarding Always feature. Calls ring on the user's primary phone number, unless the user has set up another service such as Call Forwarding – Busy or Call Forwarding – No Answer.
Call Forwarding – Always Interrogation *21* Tells the user the status of Call Forwarding – Always (Active or Inactive). If status is Active, the user also hears the destination phone number where calls are forwarded.
Call Forwarding – Busy Activation *90

Activates the Call Forwarding – Busy feature, which redirects incoming phone calls to another number when the primary phone number is busy. After entering the feature access code, the user enters the phone number where calls are to be redirected.

For more information, see Call Forwarding – Busy.
Call Forwarding – Busy Deactivation *91 Deactivates the Call Forwarding – Busy feature. Calls ring on the primary phone number unless the user has set up another feature such as Call Forwarding – Always or Call Forwarding – No Answer.
Call Forwarding – Busy Interrogation *67* Tells the user the status of Call Forwarding – Busy status (Active or Inactive). If status is Active, the user hears the destination phone number.
Call Forwarding – No Answer Activation *92

Activates Call Forwarding – No Answer, which redirects phone calls when the user doesn't answer a call to the primary phone number. After entering the FAC code, the user enters the phone number where calls are to be redirected.

For more information, see Call Forwarding – No Answer.
Call Forwarding – No Answer Deactivation *93 Deactivates Call Forwarding – No Answer. Calls ring on the primary phone number, unless the user has set up another feature such as Call Forwarding – Always.
Call Forwarding – No Answer Interrogation *61* Tells the user the status of Call Forwarding – No Answer (Active or Inactive). If status is Active, the user also hears the destination phone number.
Call Forwarding – Not Reachable Activation *94

Activates Call Forwarding – Not Reachable, which redirects phone calls when the user's primary phone number can't be reached. After entering the FAC code, the user enters the phone number where calls are to be redirected.

For more information, see Call Forwarding – Not Reachable.
Call Forwarding – Not Reachable Deactivation *95 Deactivates Call Forwarding – Not Reachable. Calls ring on the primary phone number, unless the user has set up another feature such as Call Forwarding – Always or Call Forwarding – Selective.
Call Forwarding – Not Reachable Interrogation *63* Tells the user the status of Call Forwarding – Not Reachable (Active or Inactive). If status is Active, the user also hears the destination phone number.
Customer Originated Trace *57 The user can enter this FAC code in response to a call deemed malicious in nature. When a user enters *57, it triggers an alarm in the AT&T network about the previous call to the user, and it adds the alarm identifier to the associated call detail record (CDR) recorded for the call.
No Answer Timer *610 Sets the number of rings before No Answer handling is applied to the Voice Messaging, Third-Party Voice Mail Support, Call Forwarding – No Answer, Call Forwarding – No Answer To Voice Mail, and Sequential Ring features. The user enters the FAC code, and then enters the number of rings to set.
Per-Call Account Code *71

Used with the Optional account code service. Users assigned to the Optional account code service have the option of entering an account code when making a call. When making a call, the user enters this FAC code. The user is then prompted to enter the optional account code.

For more information, see About Account Codes.
Selective Call Forwarding  Activation #76

Activates Call Forwarding – Selective, which enables the user to define criteria that cause certain incoming calls to be redirected to another phone number. If an incoming call meets the specified criteria, the call is redirected to the specified number.

For more information, see Call Forwarding – Selective.
Selective Call Forwarding  Deactivation #77 Deactivates Call Forwarding – Selective. Calls ring on the primary phone number, unless the user has set up another service such as Call Forwarding – Always.
Selective Call Rejection Interrogation *51*

Tells the user the Selective Call Rejection status (Active or Inactive). If Active, the user can define criteria that cause certain incoming calls to be rejected.

For more information, see Call Rejection.

 

Edit a Group's FAC Codes

 

You can edit FAC codes for any group in your enterprise.

 

Note: When you change a FAC code for a group, you change the code for every user in the group.

 

To edit a group's FAC codes

  1. From any page in the Customer Portal, click RESOURCES in the main menu bar, and then click Group immediately below. The Group List page appears.
  2. Click a group's name. The Group Details page appears.
  3. Click the FAC Codes tab. The Feature Access Code view of the Group Details page appears.
  4. Click Edit. The page appears in Edit mode.
  5. In the Main FAC code boxes, edit the codes. Every FAC code must have a Main value.

     

    A FAC code can be up to five characters long and must be unique across both the Main and Alternate values for all features. Start each FAC code with a * or # to distinguish it from an extension.

     

  6. Enter Alternate codes (optional). You can use alternate FAC codes in addition to main FAC codes.
  7. To save your edits, click Save. To discard your changes, click Cancel.
  8. To return to the main Group page, at the top of the Profile view page, click Back to Group.

Download a Group's FAC Codes List

 

You can download a list of all the FAC codes assigned to a particular group.

 

To download a group's FAC code list

  1. From any page in the Customer Portal, click RESOURCES in the main menu bar, and then click Group immediately below. The Group List page appears.
  2. Click a group name. The Group Details page appears.
  3. Click the FAC Codes tab. The Feature Access Code view of the Group Details page appears.
  4. Above the Edit button, click Download FAC Codes. A File Download window opens.
  5. Click Save. The file is downloaded to your default directory, or you can select a different location.

Group Feature Access Codes: Related Topics

About Groups

Group List Page

Group Details Page

Search for and View Groups

Edit a Group Name

Download the Group ID and Name List

Download the Group Users List

View a Group Trunk Group

View and Manage Group Users

Manage Group Schedules

Manage Group Settings

Manage Users in Bulk