AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

Manage an Administrator

 

Find an Administrator to Manage

Edit Administrator Permissions

Reset an Administrator's Password


As an Enterprise Administrator for the AT&T IP Flexible Reach Customer Portal, you can manage other administrators, editing permissions and resetting passwords as needed.

 

You manage administrators from the Administrator and User Profiles tile of the Premier homepage.

 

Find an Administrator to Manage

 

First, find an administrator by using the Administrator and User Profiles tile of the Premier homepage.

 

To find an administrator from the Premier Homepage

  1. Log in to Premier. Or, from the Customer Portal, click Premier Home at the upper-right of the page.
  2. In the Administrator and User Profiles tile, under Search for an Administrator, enter an administrator's last name.

     

    Note: To search using additional parameters, skip to To use advanced search or browse through a list of administrators.

     

  3. Click Go. Results appear below the Search box.
  4. From the search results:
    • To see the administrator's details, click Edit or View/Edit. The Update Administrator Permissions page appears.
    • To reset the administrator's password, click Reset Password. The User Password Reset page appears.
    • To delete the administrator, click Delete. The Delete Profile page appears.

To use advanced search or browse through a list of administrators

From the Manage Administrator Profiles page, which appears when you click Advanced Administrators search from the Premier homepage, find the administrator you want in one of these ways:

  • Under Update an Existing Administrator Profile, search for an administrator:
    1. In the left drop-down list, select Starts With or Equals.
    2. In the search field at the right, if you selected Starts With, enter at least one letter of the administrator's last name. If you selected Equals, enter the administrator's full last name.
    3. Click Go. Results appear under Profile Updates.
  • Under Profile Updates, scroll or page through the list of administrators to find the administrator profile you want.

 

Edit Administrator Permissions

 

When you edit another administrator's permissions, you can assign only permissions that you currently have. For example, if you have Delete Administrators permission, you can give that permission to another administrator. If you don't have Delete Administrators permission, you can't give that permission to another administrator.

 

To edit administrator permissions

  1. From the Administrator and User Profiles tile on the Premier homepage, find the administrator you want to work with.
  2. When you find the administrator you want, click View or View/Edit. The Update Administrator Permissions page appears.
  3. In the Permissions: Tools and Applications tile, Under Permissions:
    • To remove IP Flexible Reach access for this administrator, select Deny.
    • To make this administrator an Enterprise Administrator, select Allow enterprise level (all groups).
    • To make the administrator a Group Administrator, select Allow group level, and then, in the Enter Group ID box, enter the group ID of the group this administrator will be associated with.
    • To make an administrator a Department Administrator, under Permissions, select Department level.
      • In the Enter Group ID field, enter the group ID for the group that will be associated with this administrator.
      • In the Enter Department name field, enter the department name that will be associated with this administrator.

      Note: Before you can create a Department Administrator, you must go to the IP Flexible Reach Customer Portal and create the department. For details, see Create a Department.

  4. In the Permissions: Manage Administrators tile, under Permission Level:
    • To not allow this administrator to delete other administrators, click Deny.
    • To allow this administrator to delete other administrators, click Allow.
  5. Click Continue. The Update Administrator Permissions Verification page appears.
  6. Verify that your information is correct, and then click Submit. To make changes, click Back. To discard all the information you've entered, click Cancel.

Reset an Administrator's Password

 

You can reset another administrator's password.

 

To reset an administrator's password

  1. From the Administrator and User Profiles tile on the Premier homepage, find the administrator you want to work with.
  2. When you find the administrator you want, click Reset Password. The User Password Reset page appears.
  3. Click Reset Password. The Confirm Password Reset page opens. An email will be sent to the administrator, prompting that person to reset their password.

Manage an Administrator: Related Topics

About Administrators

What an Enterprise Administrator Can Do

Administrator List Page

Administrator Details Page

Search for and View Administrators

Create an Administrator

Delete an Administrator