AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support
The Sequential Ring feature enables a user to define a "find-me" list of phone numbers that ring sequentially when incoming calls match specified criteria. (For example, if the user can't be reached at the first number, the service tries the second number. If the user can't be reached at the second number, the service tries the third number, and so on.) The caller hears a greeting, followed by periodic announcements.
You can ring up to five numbers in a specified order.
Note: A user can't use Sequential Ring and Simultaneous Ring at the same time. If both features are set to Enabled, Sequential Ring takes precedence. (If enabled, the Intercept Announcement feature takes precedence over all other active features and selective criteria. For details, see Intercept Announcement.)
With Sequential Ring, you must add criteria before the feature can be used.
To add or edit Sequential Ring criteria
- From any page in the AT&T IP Flexible Reach Customer Portal, click USER MANAGEMENT in the main menu bar. The Users List page appears.
- From the Users List page, click a user's name to open the User Details page.
- On the Inbound Features tab of the User Details page, in the Available for User column, make sure that the feature availability is set to Yes.
For instructions on how to set availability, see About Inbound Call Features.
Caution: If you give a user access to a particular feature, remove that user's access to the feature, and then restore the user's access, all settings created through the Edit process, including saved criteria, will be lost.
- Click Sequential Ring. The Sequential Ring page appears.
- To add new criteria, click Add Criteria. The Add Sequential Ring Criteria page appears.
(To edit an existing item, click the Edit icon in the Actions column at the right of Sequential Ring. The Edit Sequential Ring Criteria page appears.)
- In the Description field, change or enter the criteria name, and then set Status to Active. To use the feature, at least one criteria must be active. To set up criteria to be used at some other time, set the status to Inactive.
- At the right of Current Schedule, select one of these options:
- To use the default schedule (Every Day All Day), select Default Schedule.
- To choose a custom schedule, select Custom Schedule, then click Select Schedule. The Select Schedule window appears.
- Search or browse for the schedule you want. To select the schedule, click the Select icon in the Action column. That schedule is now selected.
- Set Ring on call(s) from. Select one of these two choices:
- Any Phone Number—Calls from anyone ring, and, if there's no answer, the call is forwarded to the next number in the specified sequence.
- Following Phone Numbers—Specifies which calls ring and are forwarded through the specified sequence.
You can specify a phone number by selecting one or more of these settings: Any Anonymous Number, Any Unavailable Number, Specific Number(s).
If you select Specific Number(s), enter a number in the Phone Number field.
- To enter the first phone number, click Add a Number.
- To add each subsequent number, click Add a Number again.
You can add up to 12 phone numbers.
Numbers can be up to 20 digits long, and no phone number format validation is enforced. You must enter public numbers in the North American Numbering Plan as 10 digits without domestic prefix or country code.
International numbers entries are allowed and must start with + or 011.
You can't block numbers from within your enterprise from reaching this user.
Extensions are not allowed.
Wildcard characters are allowed:
- An asterisk (*) matches any sequence of digits. An asterisk can be used only at the end of a number entry, and can't be used to replace the entire number. For example:
- A question mark (?) matches any single digit anywhere within a Specific Number entry. It can even replace the first digit of the number. For example:
When you've finished adding numbers, click Add. A message confirms the change.
You can now edit the criteria you've just created, or add more criteria.
- To create exceptions to the rules you've created, click Add Criteria at the upper-right of the Regardless of above settings use Sequential Ring for calls matching section. The Add Call Acceptance Criteria page appears. Repeat steps 4 and 5.
Note: If you've entered the same phone number in For Calls Matching and Regardless of above settings never use Sequential Ring for calls matching, the For Calls Matching setting takes precedence, and calls from that number will be forwarded through your sequence.
After you've set Sequential Ring criteria, you're ready to set the feature.
To set Sequential Ring
- On the Inbound Features tab of the User Details page, click the Edit icon in the Actions column at the right of Sequential Ring. The Edit Sequential Ring page appears.
- At the right of Sequential Ring Status, select Enable to allow the user to access the feature.
- Scroll down to the For calls matching: section. Make sure that at least one criteria is selected in the Active column.
- After you've selected the criteria, specify how the system responds. Select from the following settings:
- Ring my number first
- If you selected Ring my number first, at the right of Ring my number <x> times, select a value from the drop-down list.
- Select whether you want to Continue the search process if the base location is busy/unavailable.
- Allow callers to interrupt the sequence ring by pressing #
- Ring my number first
- In the Add Numbers to be called sequentially section, click Add a number to add new phone numbers.
- Enter the new phone number.
- Select the number of times the phone will ring before sending the call to the next number in the sequence.
Note: To prevent voice mail from picking up a call in the sequence, set the number of rings appropriately. For example, if voicemail is set to pick up a call after 3 rings, set Number of Rings to 2 so voicemail won't pick up.
- In the Answer confirmation required column, specify whether users must confirm when they answer.
- Yes means an actual person must answer the phone to end the call forwarding sequence.
- No means voicemail can answer and end the sequence.
- To add more numbers, click Add a number again.
Note: You must be in Edit mode to add numbers.
- In the Regardless of above settings never use Sequential Ring for calls matching section, under Active, check the checkbox next to the setting you want. (Optional)
Note: Checkboxes are available only when the page is in Edit mode.
- Click Save. A message confirms the change.
Note: In cases where the same number is entered in For Calls Matching and Regardless of above settings never use Sequential Ring for calls matching, the For Calls Matching setting takes precedence and calls from that number will be forwarded.
Sequential Ring: Related Topics