AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

Use the AT&T IP Flexible Reach Customer Portal

 

Customer Portal

Navigation

Trunk Call Routing Search

Group Directory Search

Directory Number Search

Department Search

Quick Links

Group Name Search


AT&T IP Flexible Reach is a trunking service that delivers an integrated access solution for the following environments:

  • Time Division Multiplexing Private Branch Exchanges
  • Internet Protocol Private Branch (IP PBX)
  • Key analog systems

IP Flexible Reach can operate with the session initiation protocol (SIP), supporting inbound and outbound calling across the AT&T Internet Protocol (IP) network. It leverages the AT&T Global Multiprotocol Label Switching (MPLS) network to provide local, nationwide, and international long distance reach for U.S. sites.

 

AT&T provides Enhanced IP Flexible Reach Enterprise Administrators with a portal for managing functions and features.

 

Customer Portal

 

The AT&T IP Flexible Reach Customer Portal is the central place from which you can search; edit; create trunk call routing; manage groups, departments, group trunk groups and users; and more.

 

To access the Customer Portal, first log in to Premier.

 

The Customer Portal home page. 

Navigation

 

To go to a specific page where you can manage resources, administrators, or users, click a tab on the menu bar at the top of the Customer Portal.

  • To manage trunk call routing, click RESOURCES.
  • To manage administrators, click ADMINISTRATORS.
  • To manage users, click USER MANAGEMENT.
  • To view and create reports, click REPORTS.
  • To go to the Premier home page, click Premier Home at the upper-right of the page.
  • To view your enterprise contacts, click Contact Us, which takes you to the Enterprise Contacts page.
  • To get support, click SUPPORT, which takes you to the Enterprise Administrator Content Sitemap page.
  • To return to the main Customer Portal page, click Home.

 

Trunk Call Routing Search

 

Use the Trunk Call Routing Search tile on the Customer Portal Home page to search for specific trunk groups, view the trunk call routing list, and edit and create trunk call routing schemes.

 

To use Trunk Call Routing Search

  1. In the search box in the Trunk Call Routing Search tile, enter a trunk call routing name in the search box.
  2. Click Go. Results appear on the Trunk Call Routing List page.

You can also view all trunk call routing by going directly to the Trunk Call Routing List page. In the Trunk Call Routing Search tile, click View all Trunk Call Routing.

 

  • To create a new trunk call routing scheme, click Create Trunk Call Routing.

 

Group Directory Search

 

Use the Group Directory Search tile on the Customer Portal Home page to search for a specific group, or to view all groups or group trunk groups.

 

To use Group Directory Search

  1. In the search box in the Group Directory Search tile, enter a group name in the search box.
  2. Click Go. Results appear on the Group List page.

    You can also view all groups by going directly to the Group page.
  • To view all groups, in the Group Directory Search tile, click View all Groups.
  • To view all group trunk groups in the Group Directory Search tile, click View all Group Trunk Groups.

 

Directory Number Search

 

Use the Directory Number Search tile on the Customer Portal Home page to view all numbers, or to search for a specific public number, a range of public numbers, or a range of extensions.

 

To view a list of users and their numbers

  • In the Directory Number Search tile, click View all Numbers.

 

To search for an individual number

  1. In the search box in the Directory Number Search tile, enter a public number. (A public number is a phone number dialed from outside the enterprise that routes the call to a private branch exchange (PBX). It's commonly called simply a telephone number.)
  2. Click Go. The results appear on the Users page.

 

To search for a range of public numbers

  1. In the left search box in the Directory Number Search tile, enter a public number.
  2. In the search box to the right, enter a second public number.
  3. Click Go. The results appear on the User List page.

 

To search for a range of extensions

  1. In the left search box in the  Directory Number Search tile, enter an extension .
  2. In the search box to the right, enter a second extension.
  3. Click Go. The results appear on the User List page.

 

Department Search

 

Use the Department Search tile on the Customer Portal Home page to view all departments or search for a specific department.

  1. In the search box in the Department Search tile, enter a department name.
  2. Click Go. Results appear on the Department List page.

  • To view all departments, in the Department Search tile, click View all Departments
  • To view all enterprise departments, in the Department Search tile, click View all Enterprise Departments.
  • To view all group departments, in the Department Search tile, click View all Group Departments.

 

Quick Links

 

To get help from an enterprise contact, use the Quick Links tile on any page in the Customer Portal.

 

To get enterprise contact information

In the Quick Links tile, click View enterprise contact. The Enterprise Contact page appears with contact details.

 

Group Name Search

 

To find a group name by searching with the group ID number, use the Group Name Search tile.

 

To search for a group name

  1. In the search box in the Group Name Search tile, enter the group ID.
  2. Click Go. The results appear under the search box. If no results are found, a message appears above the search box.
  • To download a CSV (comma-separated values) file listing group names and IDs, click Download group ID/name list.

 

Use AT&T IP Flexible Reach: Related Topics

Log In

Search and Listing Overview

Support Resources

About Groups

About Group Trunk Groups

About Departments