End User Glossary
These are some common terms and acronyms that you may encounter in your role as an End User for the AT&T IP Flexible Reach Customer Portal.
Codes that enable administrators to track outbound calls.
Users assigned to the Mandatory Account Code service must enter an account code when making a call outside the group.
Users assigned to the Optional Account Code service can enter an account code when making a call outside the group, but it's not required.
The Anonymous Call Rejection feature enables a user to reject calls that don't have caller ID attached.
Codes used by administrators to manage outbound calls. If your group is provisioned for authorization codes, you must enter the authorization code when making a call (except for emergency or repair calls) outside the group.
The Call Acceptance feature enables a user to define criteria that permit certain incoming calls to ring through. All other calls are blocked, and the caller is informed that the user doesn't want to receive the call.
The Call Forwarding – Always feature enables a user to redirect all incoming calls to another phone number.
The Call Forwarding – Busy feature enables a user to redirect calls to another number when an incoming call encounters a busy condition.
The Call Forwarding – No Answer feature enables a user to redirect calls to another number when an incoming call isn't answered within a specified number of rings.
The Call Forwarding – Not Reachable feature enables a user to set an alternate phone number (for example, a wireless number) where calls are redirected when the user's IP Flexible Reach telephone number is unreachable.
The Call Forwarding – Selective feature enables a user to define criteria that redirect certain incoming calls to another number.
The Call Rejection feature enables a user to define criteria that reject certain incoming calls.
The Calling Line ID setting allows administrators to customize the number that will appear on a call recipient’s caller ID when you make an outbound call. For example, this feature can mask your public number with your company’s customer support number when you call your customers.
Comma-separated values file. These files store table data in plain-text form, allowing for easy handling in any text-editing program. They can be opened in spreadsheets.
A department is a subdivision of a group or enterprise to which users can be assigned. An Enterprise Department can include any user in the enterprise. A Group Department can include users from a single group.
The administrator class that ranks third in the AT&T IP Flexible Reach administrator hierarchy. Department Administrators manage users within a group department. Enterprise Administrators manage departments that span more than one group.
Group profile setting that represents the AT&T service plan purchased. Possible settings are Public Only, Private Only, and Public & Private.
Limit that an administrator can put on a group or individual's outgoing calls. Dial restrictions can affect these types of calls:
- Operator assisted
- Directory Assistance
All users, groups, departments, group trunk groups, and trunk call routing schemes, along with telephone lines that make up an AT&T IP Flexible Reach setup.
The administrator class at the top of the AT&T IP Flexible Reach administrator hierarchy. Enterprise Administrators manage group trunk groups, trunk call routing schemes, Group Administrators, Department Administrators, and users.
A person you can contact for advice and assistance with the Customer Portal and your enterprise.
A 10-digit number that identifies an AT&T IP Flexible Reach enterprise.
The key sequence you press on the phone to perform a function. For example, if Anonymous Call Rejection Activation is set to *77, you press *77 to activate that feature on you phone. FACs are also called star (*) codes or pound (#) codes.
A set of users who share certain things in common, most notably the group trunk group at their location. A group has these attributes:
- A unique location dialing code
- A set extension length
- A set of assigned telephone numbers
- A set of users assigned to those telephone numbers
- A unique numeric identifier (group ID) and name (group name)
The administrator class that ranks second in the AT&T IP Flexible Reach administrator hierarchy. Group Administrators manage departments, group trunk groups and users.
The number that represents a particular group. You can look up groups by name or ID.
The name of a particular group. You can look up groups by name or ID.
Call features allow you to manage calls you receive in various ways. For example, with Anonymous Call Rejection, you can reject calls that don't have caller ID. With Call Forwarding, you can automatically forward calls to a different number.
As part of managing user access to the AT&T IP Flexible Reach Customer Portal, administrators assign you rights to use individual inbound call features.
An event in a schedule that acts as the template for any recurrences of that event. An initial event can occur only once, or it can be set to recur on a daily, weekly, monthly, or yearly interval.
Intercept Announcement plays an announcement when the user receives a call. When this setting is turned on, the call is intercepted and the specified messages are played to the caller. These announcements can also provide Call routing options.
If you're assigned to the Mandatory Account Code service, you're prompted to enter an account code when making a call outside of the group. You must enter the code to place the call.
If you're assigned to the Optional Account Code service, you can enter an account code when making a call outside the group, but it's not required.
Features that affect the way an outgoing call is placed. Account codes, authorization codes, and dial restrictions are all outbound call features.
The online site that gives AT&T business customers a range of tools for managing products and services. To use the AT&T IP Flexible Reach Customer Portal, you must first log in to Premier. Your Premier account is set up for you by an administrator.
A phone number used within an enterprise. Commonly called an extension.
A phone number dialed from outside the enterprise.
Any recurrences of an initial event in a schedule. Recurring events can be set to recur on a daily, weekly, monthly, or yearly interval.
The phone number that redirects an incoming call to a different number.
Schedules consist of one or more events. For example, a single holiday schedule might contain events for holidays such as Thanksgiving and the 4th of July.
The events that are added to a schedule determine when specific features are applied to a user’s incoming calls. The features that can be controlled through schedules are Call Acceptance, Call Rejection, Call Forwarding – Selective, Sequential Ring, and Simultaneous Ring.
Parameters within an inbound call feature that can be used to customize the way that feature works.
The Sequential Ring feature enables you to define a “find-me” list of phone numbers that are alerted sequentially when incoming calls match a user’s specified criteria. (If the user can’t be reached at the first number, the service tries the second number. If the user can’t be reached at the second number, the service tries the third number, and so on.)
The Simultaneous Ring feature enables a user to have up to 10 phone numbers ring simultaneously when calls are received on the user’s IP Flexible Reach phone number. The first phone to be answered is connected.
A section of a webpage.