AT&T IP Flexible Reach Customer Portal: Enterprise Administrator Support

Create an Outbound Call Details Report

 

An Outbound Call Details Report summarizes outbound calls made during the specified report period and for other input filters you set.

 

To create an Outbound Call Details Report

  1. From any page in the AT&T IP Flexible Reach Customer Portal, click REPORTS in the main menu bar. (See Create a New Report.) The Enterprise Reports view of the Reports page appears.
  2. Click New Reports.
  3. Click Outbound Call Details Report. The Outbound Call Details Report page appears.
  4. At the right of Calls Made, select a date or date range, and a time zone.
    • You can enter a single date in the left date field, or enter a date range in the two date fields. The date range can't exceed 35 days.

      Enter the dates in MM/DD/YYYY format, or select dates using the Calendar icons The Calendar icon..

       

       

       

      Note: You must enter a value in the left date field. The date field to the right is optional.

       

    • From the drop-down list below the date fields, select a time zone.
  5. To the right of Group, select all groups, Specific group(s), or Specific department(s).
    • If you selected Specific group(s), click Find to select groups. The Find Group window opens.
      • To select the groups you want to generate an Outbound Call Detail report for, check the boxes to the left of the group names.
      • To find specific groups, use the Search tool.
      • To select all groups, check the box at the top of the Find Group list A checkbox.. For other actions, click the downward arrow and select Current Page, Select All Pages, or Clear Selection(s).
    • If you selected Specific department(s), click Find to select departments. The Find Department window opens.
      • To select the departments you want to generate an Outbound Call Detail report for, check the boxes to the left of the department names.
      • To find specific departments, use the Search tool.
      • To select all departments, check the box at the top of the Find Department list A checkbox.. For other actions, click the downward arrow and select Current Page, Select All Pages, or Clear Selection(s).
  6. When you're finished selecting groups or departments, click Done.
  7. At the right of Phone number, select All numbers, Single public number/range, or Single extension/range.
    • If you selected Single public number/range, enter a specific number in the field to the left, or enter a range of numbers in the two fields.

       

      Note: You must enter a value in the left field. The field on the right is optional.

       

    • If you selected Single extension/range, enter a specific extension in the field to the left, or enter a range of extensions in the two fields.

       

      Note: You must enter a value in the left fields. The fields on the right are optional.

       

  8. At the right of Call Destination, select the call destination data you want included in your report:
    • All calls
    • Within enterprise (includes initiator's group)
    • Domestic calls (not within enterprise)
      • If you select Domestic Calls, you have the option of selecting Specify number range. If you select Specify number range, enter 10-digit domestic numbers in both the From and To fields.
    • International calls
      • If you select International Calls, you have the option of selecting Specify number range. If you select Specify number range, enter full length numbers for the particular country, including 011 and the Country Code, in both the From and To fields.
    • Operator/operator assisted calls
    • Information calls
    • N11 (not including 911)
  9. Click Generate Report. After the report is created, you can access it on the Enterprise Reports view of the Reports page.
    • If your enterprise contains fewer than 200 groups or 1,000 phone numbers, the report is available for 2 days.
    • If your enterprise contains more than 200 groups or 1,000 phone numbers, the report is available for 35 days.

Create an Outbound Call Details Report: Related Topics

About Reports

Create a New Report

Create a User Inventory Report

Create a Group Inventory Report

Create a Group Trunk Group Inventory Report

Create a Trunk Call Routing Summary Report

Create a Trunk Call Routing Assigned Users Report

Create a Feature Configuration Report

Create an Account Code Summary Report

Create an Authorization Code Summary Report

Create a Call Transfer/Forward Report

Create an Inbound Call Details Report

Download or Delete a Report