VESTA® 9-1-1 Call Handling by Motorola Solutions

Transform your PSAP with a Next Generation 9-1-1 Call Handling solution from AT&T. More than 100,000 telecommunicators interact with Motorola’s 9-1-1 equipment every day to protect over 200 million people 24/7. VESTA 9-1-1 is unrivaled in its number of deployments and its flexibility to meet the needs of PSAPs of any size.

Features and highlights

  • feature icon Experience - VESTA the #1 call handling solution in the U.S.
  • feature icon Smart and flexible - simplified operation allows quick, accurate response.
  • feature icon Integrated VESTA Map Local - pinpoints caller location.
  • feature icon Take action - drive efficiency and performance with MIS data from VESTA Analytics.
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Features and benefits

Trust the #1 call handling solution in the U.S.

Features Benefits
The most-trusted 9-1-1 call handling solution Deployed in more than two-thirds of the most populous U.S. cities, VESTA 9-1-1 handles over 60% of all 9-1-1 calls.
A richer, more intuitive user experience Call takers and PSAP supervisors appreciate the highly configurable user interface that gives them flexibility to customize the console, placing key elements where they need them to more easily and confidently do their jobs.
Pinpoint caller location to save more lives VESTA Map Local speeds response times by bringing highly accurate RapidSOS GIS data to the forefront of decision making.
Text-to-9-1-1 integration VESTA SMS allows users to switch between active voice and SMS sessions, supports pre-configured messages and routes SMS calls via Policy-based Routing Function (PRF).
Enhance productivity and operational efficiency Enhanced Auto Attendant functionality, System Health Monitoring and Automatic Abandoned Callback help keep up to 2,000 agents focused and functioning at peak efficiency.
Smarter partner AT&T’s unrivaled 9-1-1 experience makes us uniquely qualified to help you modernize to VESTA 9-1-1 call handling. 

Resources

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