Benefits
Benefits of a UCaaS platform
UCaaS features and plans
Cloud-based UCaaS solution for voice, video, meetings, messaging and team collaboration
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Available in the US, Canada, and other select countries with advanced call handling & routing and a full-featured auto receptionist
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Automatic and on-demand recording
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Integrates with 200+ apps including Microsoft Teams, Google, and Salesforce
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Native mobile dialing, no app required
How do you want to collaborate?
| Wireless | Standard | Premium | Enterprise | |
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| Pricing starting at | $10.00/month per user with month-to-month term¹ ² | $27.00/month per user with month-to-month term² |
$37.98/month per user with month-to-month term² |
Price varies depending on term² |
| Portal-based call routing administration | ||||
| Access management and use on smartphones | ||||
| Virtually unlimited local, long distance and internet faxes | ||||
| Unlimited meetings and conferencing | |
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| Multi-level Interactive Voice Response (IVR) | |
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| Toll-free number with toll-free minutes³ | 1,000 min/mo. | 2,500 min/mo. | 10,000 min/mo. | |
| HD multi-point video conferencing | Up to 100 participants | Up to 200 participants | Up to 200 participants | |
| Office@Hand analytics portal | |
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| Microsoft Outlook email notification, Google Drive online storage and Dropbox integration | |
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| Google Integration | |
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| Microsoft Office 365 integration | |
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| Automatic Call Recording | |
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| Single Sign On | |
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| Call Monitoring | |
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| Calling Name (CNAM) | |
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| Salesforce Integration |
Key Use Cases:
| Frontline Worker | AT&T Office@Hand Wireless |
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| Financial/Regulated Industries | AT&T Office@Hand Wireless |
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| Small Business | AT&T Office@Hand Wireless |
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| Retail | AT&T Office@Hand Wireline |
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| Engineering | AT&T Office@Hand Wireline |
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Customer stories
Choctaw County Ambulance Authority
Choctaw County Ambulance Authority provides emergency and non-emergency medical transport services for a large district. They needed to improve its network and communications to better support potentially life-saving services for its citizens.
More resources on unified communications
FAQs for Office@Hand Standard, Premium, Enterprise editions
What do I need to install the service?
Your UCaaS equipment arrives pre-configured so all you have to do is plug it in. Complimentary white glove service is provided in the form of 3 one-hour phone sessions to acclimate the administrator to the portal and administration of the service.
Can I use my own equipment?
We strongly recommend ordering new equipment from AT&T to help ensure a smooth implementation, but if you have Office@Hand-compatible equipment, instructions are provided for how to configure that equipment. Caveat: AT&T will not be able to provide help desk support for non-AT&T purchased equipment.
Do I have to use AT&T for internet access?
AT&T Office@Hand is an over-the-top UCaaS service that will work with any internet service.
Where do I find user guides and tutorials?
You can find out more about our UCaaS solution 24/7: Learn more about AT&T Office@Hand features and self-help options on the ASECare Portal.
Where can I download the AT&T Office@Hand apps?
Office@Hand apps can be downloaded from the ASECare Portal. Our UCaaS apps are compatible with Windows, Mac, iOS, and Android.
FAQs for Office@Hand Wireless
How do I make and receive phone calls?
Office@Hand Wireless uses the native dialer included on your mobile device. Making and receiving calls is handled just like all other calls with which you and your employees are familiar.
What does native dialing mean?
Native dialing means the calling functionality is embedded into the dialer on your smartphone, so no app is required to make and receive calls. Users can just dial as they normally would to make a call.
What is an Auto Receptionist?
An Auto Receptionist, or auto attendant, is an automated customizable system that answers your incoming calls and routes them to the appropriate resource in your company. You are probably familiar with calling a business and hearing, “Press 1 for sales, 2 for Billing,” etc.
Do I need to download an app?
Office@Hand Wireless is a network-based service and does not require an app to make and receive calls. An app is required, however, to access personal settings, some features, and global address book. Please visit App Store® or Google Play® to download the app.
What’s required to access the AT&T Office@Hand Wireless service?
You must have a business high-definition (HD)/Voice over LTE (VoLTE/5G) mobile phone with AT&T and be within the U.S.
Already an Office@Hand customer? Get support
Request info
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