Consulting and professional services
Planning, design, integration, and implementation of collaboration solutions
Expertise areas
Seasoned consultants with industry and subject matter expertise
| Expertise area | Description |
|---|---|
| Voice and collaboration consulting | Providing customers with services to voice-enable unified communication platforms with integrated SIP trunking and PSTN access. AT&T Consulting and Professional Services has experience in delivering cloud voice in over 90 countries worldwide with expertise to help customers navigate transformations in complex environments, such as the Middle East and India.
|
| Voice security | Providing lifecycle services around inbound/ outbound call authentication and voice network security solutions to defeat TDoS attacks, spoofing, robocalls, fraud and other threats. In addition, AT&T SBCaaS facilitates secured voice and video communications, delivering uninterrupted business voice services by leveraging advanced high availability and resiliency mechanisms. |
| Customer engagement optimization | Leveraging our proven methodologies, industry best practices and our global experience to help our customers remove barriers and accelerate their initiatives. Moving more fully into multi-channel, or even to full omni-channel engagement – we can help with that. |
| Hybrid and multi-cloud connectivity | Helping customers integrate cloud-to -cloud and cloud-to-premise environments in a truly connected eco-system. |
| E911 | Helping customers address federal and state compliance requirements as well as global emergency services in premise, cloud, hybrid and multi-vendor environments. |
| NG9-1-1 | Transforming and modernizing state and local PSAPs to AT&T ESInet, purpose-built for public safety. |
| Contact center transformation | Accelerating and de-risking migration to a CCaaS platform. Whether it be a pure cloud digital transformation or a hybrid, we will assess and develop the right solution and services for your environment, optionally assisting with your migration and integrated applications transformations. |
FAQ
How do I integrate my existing voice to cloud voice?
AT&T Consulting and Professional Services can work with you to determine the right voice integration solution for your environment whether it be premise to cloud, cloud to cloud or a mix of both. We will share our extensive experience integrating voice solutions for our customers globally across a wide variety of TDM, IPT, and SIP solutions.
Once you move to a Cloud Voice solution, how do I integrate my Contact Center?
The best way to get started with a Contact Center integration is to use the AT&T Consulting and Professional Services “Fast Start” solution – which provides a stepwise move to the cloud as well as an accelerated strategic planning engagement to determine what to do, when, and how.
How do I become compliant with the new FCC E911 laws?
AT&T Consulting and Professional Services has extensive experience and proven processes and procedures to help customers become compliant with FCC E911 requirements of Kari’s Law and the RAY BAUM'S Act. Our proven processes and procedures help customers navigate both regulatory and technological challenges across both premise and cloud voice solutions.
How do I get the most of a hybrid on-prem/cloud environment?
Efficiency is one of the key factors our consultants focus on while modernizing your solution for the next generation of voice, collaboration, unified communication, and contact center solutions. The goal is to maximize your current technologies while also ensuring your new design is built for the future. Some of your legacy applications may need to remain on-prem, some can easily lift to the cloud, some can move to SaaS providers. We will help you identify those candidates in these different cases.
Can you provide global voice services for cloud?
Yes, AT&T Business has global voice products and services, and AT&T Consulting and Professional Services has deep connections and expertise in over 90 regions that provide important knowledge to your business, enabling next generation solutions while addressing localized legal and regulatory restrictions.
Do you have specific expertise for my industry?
Yes. Our voice transformation consultants have extensive knowledge in how voice solutions are utilized, as well as specific business requirements, in industries including financial services, manufacturing, transportation, retail,
healthcare, energy and utilities, public sector, and more.
How do you ensure my solution will be highly secure and work with the rest of my network?
AT&T Consulting and Professional Services has practice leads across networking, cloud connectivity, cybersecurity, IoT, and mobility. These subject matter experts work hand-in-hand with our specialists in voice transformation to
provide a complete solution that solves for your business challenges.
How do I secure voice and reduce toll fraud and spam?
AT&T Consulting and Professional Services has services available that specifically meet the pressing security and fraud needs of our customers across all industries. We provide consulting services to address todays security challenges such as inbound / outbound call authentication, TDoS attacks, spoofing, robocalls, fraud and other threats.
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