AT&T IP Toll-Free

Provide your customers with an inbound Voice over IP (VoIP) service that delivers toll-free calls directly to your business location.

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Business benefits

Let customers reach your business without incurring usage charges

  • Be more accessible

    Give customers a way to reach you directly any time.

  • Improve response time

    Centralize calls to allow IVR or agents to support  specific needs such as sales, customer service, or billing.




  • Improve customer satisfaction

    Let clients reach you without incurring long distance charges. 

  • Increase brand recognition

    Choose a vanity number that spells out special words or a  business name to give your business more credibility and make your brand more recognizable.


  • Lower operating costs

    Consolidate voice and data onto one network, use bandwidth more efficiently, and utilize fewer network, operations, and maintenance resources.

  • Enjoy flexibility

    Migrate IP/TDM hybrid environments one call center or location at a time.

A consistent user experience

Take control of how and where you connect

Features Details
Call routing  Time and day manager, area code routing,  call allocator, exchange routing, country code routing, caller recognition routing.
Announcement Call prompter, en route announcements, courtesy response.
Redirection Alternate destination routing, next available agent routing, network queuing, transfer connect.
Control Select routing, routing on demand, routing control service.
CPE certification program  Wide range of certified equipment with accompanying customer configuration guides.
Class of Service (COS) Employs MPLS with Class of Service (CoS) technology to allow classification of traffic based on application, bandwidth and latency needs.
 Click-to-Connect Easy over-the-top application, to move a caller from a voice phone call to remotely assisting users in real-time by activating video, document sharing, and screenshare.
Call recording Cloud-based call recording to satisfy customer compliance needs, reducing cost, and minimizing complexity as well as providing Voice AI analytic capabilities.


Toll-free numbers are 10-digit numbers that begin with 800, 833, 844, 855, 866, 877, 888, etc. There are no charges to the calling party.  AT&T IP Toll-Free service intelligently delivers toll-free calls to customer locations over the AT&T Global IP / MPLS Network.

A "vanity" number is a toll-free phone number that spells a name, word, or acronym chosen. 

Yes, using toll-free advanced features, toll-free calls can terminate to multiple locations.


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