Software and service provider

CSG removed time-and-cost barriers for customers, bundled access costs, and are winning new contracts worth millions in annual revenue.

Highlights

Orchestrating a better customer journey

  • Business needs

    CSG was missing out on large new business opportunities because its infrastructure required prospective clients to install circuits before they could access the CSG platform.

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  • Results

    AT&T IP Flexible Reach transports voice and data traffic over a single access circuit, simplifying network management and making it easy for customers across the globe to benefit from CSG’s exceptional customer care technology.

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  • Solution

    AT&T IP Flexible Reach delivers integrated access for multiple communications environments, and AT&T IP Toll-Free service transports traffic over a single IP network.

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About

Customer experience software and service provider

About CSG Systems

CSG Systems provides software and services that help companies around the world monetize and digitally enable the customer experience. CSG provides solutions for revenue management and digital monetization, payments, and customer engagement. 

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