Elevate your NG9-1-1 Emergency Response with Carbyne Universe. Now available through AT&T.

Seamlessly add real-time AI, live video, and multilingual tools to your existing call center systems for fast and more confident decisions. 

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Fast deployment, immediate impact

Bring the future of 911 to your PSAP operations.

Little to no disruption to existing systems

Minimal technical lift; rapid activation

Help improve situational outcomes in as little as 30 days

Empower your emergency responders

Carbyne Universe delivers a suite of innovative, AI-powered tools to enable faster, and more informed decision-making during critical situations. 


  • Reduces strain on call-takers  
  • Improves caller experience 
  • Provides a cloud-centric platform with a user-friendly interface 
  • Delivers a faster path to Next Generation 911 (NG9-1-1) efficiency 
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Carbyne Universe
Built for speed, clarity, and action

Get NG9-1-1 cloud functionality to help your team stay better prepared and deliver faster, more informed responses.

Transcription and translation

Delivers live transcription and AI-powered translation in 35+ languages with automated language detection in real-time. 

Carbyne link

Gives callers the ability to share critical information, like live video, precise location, and messages in real-time. 

Responder Connect

Shares live caller data, including video, chat, and location, with responders in the field or other systems via secure links. 

Silent instant messaging

Enables real-time two-way silent instant messaging when speaking isn’t safe.  

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Drive teamwork and insights

Give team leaders and staff greater visibility into incidents for improving outcomes.

Incident conferencing

Facilitates collaboration and live supervisory support, providing access to video and silent chat during active sessions.

Carbyne control center

Strategically enhance call handling capabilities, review logs, export session data, and manage users for compliance and training. 

Configurable questionnaires

Guides call-takers through structured protocols and logs responses for post-call review or analysis. 

Seamlessly integrates with your existing systems

CAD integration

Automatically delivers precise location updates to CAD maps and minimizes manual data entry via NENA-standard spill protocols. 

VoIP backup

Improves call continuity by enabling VoIP-based call re-establishment directly through the user interface. 

Frequently asked questions

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AT&T Business specialists are available Monday - Friday, 7 a.m. - 7 p.m. CT.

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