Prime Access Customer Contacts

Customer Service contacts for Service Requests and Escalations

Ordering

IXC Escalations and Contacts

ASC-WSC-DCOE Escalation Contacts

Wholesale Carrier Management Contact List

Provisioning

Ethernet & Message Trunk Escalation Contacts

DS0-OCN Provisioning Escalation Contacts

TDM In-Region DD/IAD Status Request - Email Contact

Maintenance

DS-0 Services

DS1 Services

DS3/Optical Services

Ethernet Services

Billing

Global Dispute Wholesale Resolution Team

 

See more Billing related files in our Resource Library Billing and Reports section.

Collections

For issues regarding payment claims, misapplied payments, collections letters, and out of service for non-payment, please contact your dedicated Collector. If the collection contact isn’t known, call 800.724.9198 for assistance. 

To submit feedback related to site functionality and content, please reach out to
Prime Access Feedback.

 

* The Prime Access web team is unable to process business customer inquiries. For Enterprise Business Support, click here.

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