Financial services

Power Finance Texas provides fast, responsible lending to customers with less than perfect credit. The growing company needed a cloud platform to streamline its application process, decrease loan processing time, and enhance its customer care services.

A female customer care rep, wearing a headset, is looking at a computer monitor, with colleagues in the background.

Highlights

Cloud platform provides a growing company the technology to innovate

  • Challenges/Needs

    Power Finance Texas was growing and needed to upgrade their contact center to enhance customer care, increase efficiency, and improve their customers’ experience.

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  • Results

    Company transformed their customer care operations, streamlined the application process, automated routine voicemails, and increased quality customer interactions.

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  • Solution

    The AT&T Cloud Contact Center platform combines robust contact center functionality with the AT&T global network and a powerful suite of voice and collaboration tools.

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AT&T Solutions

Collaborate effectively with network solutions from AT&T

About

Offering online personal loans to meet customers’ financial needs

A female customer care rep, wearing a headset, is looking at a computer monitor, with colleagues in the background.

About Power Finance Texas

Power Finance Texas was established in 1992 to offer responsible yet fast cash lending. The company offers online personal installment loans to consumers with less than perfect credit who need to cover an unexpected or pressing need.
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