Cloud Contact Center benefits
Powerful, scalable, and highly secure cloud solution
Keep pace with customer expectations
Drive better customer experiences and amplify business outcomes
|Omnichannel routing||Allows customers to transition across interaction channels without requiring them to restate their issue or resubmit authentication details.|
|Unified Communications (UC)||Integrated into a variety of UC applications to easily escalate calls and track interactions.|
|Workforce optimization||Integrated systems increase quality and performance and help ensure the right staff is in place at the right time.|
|Customer Relationship Management (CRM)||Out-of-the-box deep integrations with Salesforce, Oracle, Zendesk, ServiceNow, Microsoft, and homegrown systems to easily access customer information on purchase and service history, customer preferences, and customer value.|
|AI efficiency for improved customer and agent interaction||Allows the agent to focus on empathy while AI focuses on process, the best answer, and mundane time-consuming work.|
|Reporting and analytics||Near-real-time and historical reports, dashboards, and alerts.|
|Fast-track deployment||Quick deployment of remote agents to address critical situations and shifts in demand.|
|Reliable and highly secure||Uptime levels of 99.99% with stringent security and compliance.|
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