Cloud Contact Center benefits
Powerful, scalable, and highly secure cloud solution
Keep pace with customer expectations
Drive better customer experiences and amplify business outcomes
| Features | Details |
|---|---|
| Omnichannel routing | Allows customers to transition across interaction channels without requiring them to restate their issue or resubmit authentication details. |
| Unified Communications (UC) | Integrated into a variety of UC applications to easily escalate calls and track interactions. |
| Workforce optimization | Integrated systems increase quality and performance and help ensure the right staff is in place at the right time. |
| Customer Relationship Management (CRM) | Out-of-the-box deep integrations with Salesforce, Oracle, Zenesk, ServiceNow, Microsoft, and homegrown systems to easily access customer information on purchase and service history, customer preferences, and customer value. |
| AI efficiency for improved customer and agent interaction | Allows the agent to focus on empathy while AI focuses on process, the best answer, and mundane time-consuming work. |
| Reporting and analytics | Near-real-time and historical reports, dashboards, and alerts. |
| Fast-track deployment | Quick deployment of remote agents to address critical situations and shifts in demand. |
| Reliable and highly secure | Uptime levels of 99.99% with stringent security and compliance. |
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