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Contact Center Solutions
| Product | Purpose | Benefits |
|---|---|---|
| AT&T Contact Center Solutions | Provides customized, fully integrated, vendor agnostic, contact center solutions and omni- channel experiences, from AI chat bots and email, to phone calls, IoT and social media. | Industry experienced experts help your business deliver omni-channel experiences to improve customer relationships, new channels of revenue and positive business outcomes. |
| Visual Network Analytics | As-a-service platform helps enterprises pinpoint and remove “friction” from their customers’ voice journeys including abnormal call disconnects, calling loops, poor audio quality, and excessive transfers. | Helps enterprises more quickly and effectively triage voice issues, helping reduce costs and protect the corporate brand and customer experience. |
| Contact center consulting | Assists the client in detailing the business, operational, and technology drivers to help deliver positive business outcomes | Business and technology guidance on platforms, feature / function alignment with business priorities, and integration options. Comprehensive requirements analysis, technology evaluation, financial justification and transformation roadmap for hosted, cloud, premises or hybrid designs. |
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