Contact Center Solutions

Integrate all inbound channel experiences for your customer and build personalized relationships that matter.

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Contact Center Solutions

Product Purpose Benefits
AT&T Contact Center Solutions Provides customized, fully integrated, vendor agnostic, contact center solutions and omni- channel experiences, from AI chat bots and email, to phone calls, IoT and social media. Industry experienced experts help your business deliver omni-channel experiences to improve customer relationships, new channels of revenue and positive business outcomes.  
Visual Network Analytics As-a-service platform helps enterprises pinpoint and remove “friction” from their customers’ voice journeys including abnormal call disconnects, calling loops, poor audio quality, and excessive transfers. Helps enterprises more quickly and effectively triage voice issues, helping reduce costs and protect the corporate brand and customer experience.
Contact center consulting Assists the client in detailing the business, operational, and technology drivers to help deliver positive business outcomes Business and technology guidance on platforms, feature / function alignment with business priorities, and integration options.  Comprehensive requirements analysis, technology evaluation, financial justification and transformation roadmap for hosted, cloud, premises or hybrid designs. 

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