Products and solutions
Find contact center solutions that build relationships
Transform the customer experience through a powerful, scalable, highly secure cloud contact center solution.
A new generation of intelligent communications that’s smart enough to act collaboratively alongside human agents.
Incremental add-on contact center services.
Contact center solutions
|Cloud Contact Center||Provides cloud-based contact center solution and omnichannel experiences, from AI chat bots and email, to phone calls, IoT and social media.||Industry experienced experts help your business deliver omni-channel experiences to improve customer relationships, new channels of revenue and positive business outcomes.|
|AT&T Intelligent Virtual Agent||A cloud-based solution using Artificial Intelligence (AI) to provide personalized interactions to guide and assist customers.||Allows businesses to extend customer service operations, automates manual tasks, and reduces costs. For customers, IVA allows them to communicate with an organization without being restricted by opening times or live agent availability.|
|Contact Center Essentials||A suite of add-on contact center services for both existing on-premises and cloud contact centers.||Incrementally improve your ability to meet customer expectations - without the need for a rip and replace strategy.|
|Contact center consulting||Assists the client in detailing the business, operational, and technology drivers to help deliver positive business outcomes.||Business and technology guidance on platforms, feature / function alignment with business priorities, and integration options. Comprehensive requirements analysis, technology evaluation, financial justification and transformation roadmap for hosted, cloud, premises or hybrid designs.|
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