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Contact Center Solutions
|AT&T Contact Center Solutions||Provides customized, fully integrated, vendor agnostic, contact center solutions and omni- channel experiences, from AI chat bots and email, to phone calls, IoT and social media.||Industry experienced experts help your business deliver omni-channel experiences to improve customer relationships, new channels of revenue and positive business outcomes.|
|Visual Network Analytics||As-a-service platform helps enterprises pinpoint and remove “friction” from their customers’ voice journeys including abnormal call disconnects, calling loops, poor audio quality, and excessive transfers.||Helps enterprises more quickly and effectively triage voice issues, helping reduce costs and protect the corporate brand and customer experience.|
|Contact center consulting||Assists the client in detailing the business, operational, and technology drivers to help deliver positive business outcomes||Business and technology guidance on platforms, feature / function alignment with business priorities, and integration options. Comprehensive requirements analysis, technology evaluation, financial justification and transformation roadmap for hosted, cloud, premises or hybrid designs.|
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