Contact center solutions

Integrate all inbound channel experiences for your customer and build personalized relationships that matter.


Welcome to the digitally transformed contact center

Is your contact center ready to exceed customer expectations and increase customer loyalty in a rapidly evolving marketplace?

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Products and solutions

Find contact center solutions that build relationships

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Cloud Contact Center

Transform the customer experience through a powerful, scalable, highly secure cloud contact center solution.

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AT&T Intelligent Virtual Agent

A new generation of intelligent communications that’s smart enough to act collaboratively alongside human agents.

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Contact Center Essentials

Incremental add-on contact center services.

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Contact center consulting

Business and technology guidance on optimizing your contact center.


Bringing intelligence to the contact center

Learn how global enterprises from retail to manufacturing are tackling their contact-center communication challenges during the COVID-19 pandemic.

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Contact center solutions

Product Purpose Benefits
Cloud Contact Center Provides cloud-based contact center solution and omnichannel experiences, from AI chat bots and email, to phone calls, IoT and social media. Industry experienced experts help your business deliver omni-channel experiences to improve customer relationships, new channels of revenue and positive business outcomes.  
AT&T Intelligent Virtual Agent A cloud-based solution using Artificial Intelligence (AI) to provide personalized interactions to guide and assist customers. Allows businesses to extend customer service operations, automates manual tasks, and reduces costs. For customers, IVA allows them to communicate with an organization without being restricted by opening times or live agent availability.
Contact Center Essentials A suite of add-on contact center services for both existing on-premises and cloud contact centers. Incrementally improve your ability to meet customer expectations - without the need for a rip and replace strategy.
Contact center consulting Assists the client in detailing the business, operational, and technology drivers to help deliver positive business outcomes. Business and technology guidance on platforms, feature / function alignment with business priorities, and integration options.  Comprehensive requirements analysis, technology evaluation, financial justification and transformation roadmap for hosted, cloud, premises or hybrid designs. 

Multichannel vs. Omnichannel:

Which experience improves loyalty, satisfaction, and productivity?

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