Visual Network Analytics

Enhance your customers’ call journey experience

Visual Network Analytics is a SaaS-based contact center solution designed to pinpoint and remove friction points such as calling loops, excessive transfers, and abnormal disconnects

Benefits
Features
FAQs
Resources

AT&T Visual Network Analytics

Business insights into the health of your call journeys and contact center environment

Help reduce costs and effort

Troubleshoot common customer friction issues
Unify service management

See your callers’ voice journey on a “single pane of glass”
Visualize voice services

Quickly identify call “Friction Points” in a Business Context
Scale easily

Support up to one million calls per day, with extensive analytics available through simple to use web interface
Help reduce capital investment

Delivered “as-a-service” with little training required
Predictive reporting

Helps you anticipate business cycles and staffing needs in advance

Pinpoint Causes of Caller Friction

Get an end-to-end perspective of the customer contact experience

Features	Details
Highly secure data platform	End-to-end data transport encryption
Call path visualization	Provides visual view into end-to-end call path across platforms to help provide deep insights into customer call journey
Platform integration	“Stitches” together AT&T call detail records with customer data sources from premises and 3rd party infrastructures
Enterprise platform solution	Integrates voice, contact center, and enterprise management platforms

FAQs

Frequently Asked Questions

Are there any requirements?

You must have AT&T toll-free services and a dedicated circuit to an AT&T data center for secure file transfers.

What are the key reporting capabilities?

Inbound call leg details for each business location/line of business
Location delta analysis: Highlights changes in category, component, and relationship of each call or call group
Interval reports provide call summary by DNIS, dropped, completed, and abandoned calls, with Trend visualization

Resources

Help pinpoint the causes of caller friction with Visual Network Analytics.

Read

Help your business improve customer relationships with Contact Center solutions.

Read

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877.287.5676

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