AT&T visual network analytics
Business insights into the health of your call journeys and contact center environment
Pinpoint causes of caller friction
Get an end-to-end perspective of the customer contact experience
| Features | Details |
|---|---|
| Highly secure data platform | End-to-end data transport encryption. |
| Call path visualization | Provides visual view into end-to-end call path across platforms to help provide deep insights into customer call journey. |
| Platform integration | “Stitches” together AT&T call detail records with customer data sources from premises and 3rd party infrastructures. |
| Enterprise platform solution | Integrates voice, contact center, and enterprise management platforms. |
FAQ
Are there any requirements?
You must have AT&T toll-free services and a dedicated circuit to an AT&T data center for secure file transfers.
What are the key reporting capabilities?
- Inbound call leg details for each business location/line of business
- Location delta analysis: Highlights changes in category, component, and relationship of each call or call group
- Interval reports provide call summary by DNIS, dropped, completed, and abandoned calls, with Trend visualization
Resources
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