AT&T Office@Hand

Work from anywhere with a single UCaaS solution: integrated phone, video, and messaging designed to work seamlessly across your business devices.

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asset

Benefits

Benefits of a UCaaS platform

Streamlined Integrations

Cloud-based service that works over an existing Internet connection or pair with an AT&T networking solution for fast Internet, secure cloud, and seamless video. 

Unified
collaboration

A UCaaS solution with one toll-free number that integrates voice, fax, SMS messaging, and audio and video conferencing across desktop and mobile phones, computers, or tablets.

Simplified
service

A single platform bridges all your audio, video, and web conferencing needs along with collaboration tools such as file sharing, persistent chat, and white boarding.

Bundle Office@Hand with AT&T Dedicated Internet and get 2 months on us with dedicated support

UCaaS features and plans

Cloud-based UCaaS solution for voice, video, meetings, messaging and team collaboration

  • Available in the US, Canada, and other select countries with advanced call handling & routing and a full-featured auto receptionist

  • Automatic and on-demand recording

  • Integrates with 200+ apps including Microsoft Teams, Google, and Salesforce

  • Native mobile dialing, no app required

    Phone calling pictogram

How do you want to collaborate?

  Wireless Standard Premium Enterprise
Pricing starting at $10.00/month per user
with month-to-month term¹ ²
$25.40/month per user with month-to-month term²
$36.25/month per user
with month-to-month term²
Price varies
depending on term²
Portal-based call routing administration



Access management and use on smartphones  


Virtually unlimited local, long distance and internet faxes  


Unlimited meetings and conferencing  


Multi-level Interactive Voice Response (IVR)



Toll-free number with toll-free minutes³   1,000 min/mo. 2,500 min/mo. 10,000 min/mo.
HD multi-point video conferencing   Up to 100 participants Up to 200 participants Up to 200 participants
Office@Hand analytics portal



Microsoft Outlook email notification, Google Drive online storage and Dropbox integration  


Google Integration  


Microsoft Office 365 integration  


Automatic Call Recording    

Single Sign On
 

Call Monitoring    

Calling Name (CNAM)    

Salesforce Integration    

Requires qualified AT&T wireless service agreement. See terms and brochure for additional details.

2 Applicable taxes, fees, and restrictions apply. See terms

3 Total toll-free minutes included per account, per month. Usage charges apply after minutes are used. 

Transform your company’s smartphones into a business-class phone system

Learn more about Office@Hand Wireless
Get a $100 Voice Activation credit when you add a new line on qualifying unlimited plan (min. $75/mo. before discounts). AT&T may temporarily slow data speeds if the network is busy.

Key Use Cases:

Frontline Worker AT&T Office@Hand Wireless
  • Extension-to-extension on mobile
  • Share HQ Caller ID for professional image
  • One solution for the field and HQ
Financial/Regulated Industries AT&T Office@Hand Wireless
  • Call recording on all devices
  • Archive with compliance integrations
  • App integration including various Analytic, Productivity and CRM applications
Small Business AT&T Office@Hand Wireless
  • Efficient mobile-only solution
  • Business–class features such as IVR, Call Routing, Auto Attendant and more
  • Helps a small business look more professional
Retail AT&T Office@Hand Wireline
  • Cloud connect many locations and improve collaboration
  • Call recording for inbound and outbound user calls
  • Giving customers an "always reachable" image whether virtual, in-person or a hybrid scenario
Engineering AT&T Office@Hand Wireline
  • Next generation Cloud PBX (Private Branch Exchange) alternative for aging phone systems
  • Call features that allow sequential or simultaneous routing of calls
  • Single platform for efficient collaboration for teams on both desktop and mobile devices

Customer stories

Man using computer, working.

Choctaw County Ambulance Authority

Choctaw County Ambulance Authority provides emergency and non-emergency medical transport services for a large district. They needed to improve its network and communications to better support potentially life-saving services for its citizens.

Read more

More resources on unified communications

FAQs for Office@Hand Standard, Premium, Enterprise editions

Your UCaaS equipment arrives pre-configured so all you have to do is plug it in. Complimentary white glove service is provided in the form of 3 one-hour phone sessions to acclimate the administrator to the portal and administration of the service.

 

We strongly recommend ordering new equipment from AT&T to help ensure a smooth implementation, but if you have Office@Hand-compatible equipment, instructions are provided for how to configure that equipment. Caveat: AT&T will not be able to provide help desk support for non-AT&T purchased equipment.

 

AT&T Office@Hand is an over-the-top UCaaS service that will work with any internet service.

You can find out more about our UCaaS solution 24/7: Learn more about AT&T Office@Hand features and self-help options on the ASECare Portal.

Office@Hand apps can be downloaded from the ASECare Portal. Our UCaaS apps are compatible with Windows, Mac, iOS, and Android.

FAQs for Office@Hand Wireless

Office@Hand Wireless uses the native dialer included on your mobile device. Making and receiving calls is handled just like all other calls with which you and your employees are familiar.

Native dialing means the calling functionality is embedded into the dialer on your smartphone, so no app is required to make and receive calls. Users can just dial as they normally would to make a call.

An Auto Receptionist, or auto attendant, is an automated customizable system that answers your incoming calls and routes them to the appropriate resource in your company.  You are probably familiar with calling a business and hearing, “Press 1 for sales, 2 for Billing,” etc.

Office@Hand Wireless is a network-based service and does not require an app to make and receive calls. An app is required, however, to access personal settings, some features, and global address book. Please visit App Store® or Google Play® to download the app.

You must have a business high-definition (HD)/Voice over LTE (VoLTE/5G) mobile phone with AT&T and be within the U.S.

Already an Office@Hand customer? Get support 

Talk to a business expert

877.219.3898

AT&T business experts are available M - F 7am - 7pm CT

Request info

To get sales help from a Business Solutions specialist, please complete this form.
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