Enterprise Infrastructure Solutions (EIS)

Enterprise Infrastructure Solutions (EIS)

Integrated solutions

Innovating for mission success

Empowering government with integrated solutions to connect, protect, virtualize, and manage across wired and wireless networks

Enterprise infrastructure solutions

Wireless service

The AT&T mobility network delivers Mobile Wireless Services (MWS), including mobile voice, data and video services, with excellent quality at unprecedented speeds in a broad service area. A range of service plans address varying mobile applications and devices, offering options for: voice and data, voice only, push to talk, data only plans and machine-to-machine (M2M) deployments. Agencies may choose how, and which mobile devices are procured by accessing options supporting: 1) on-contract procurements; 2) government-furnished equipment (GFE) via other marketplaces; and 3) user-owned devices.

Managed Mobility Service

Managed Mobility Service (MMS) enforces agencies’ policies and procedures on an array of mobile devices, including BYOD devices. MMS controls device configuration requirements, data access and privileges, allowed applications and security implementation. MMS offers various levels of device/data control, including Mobile Device Management (MDM), Mobile Application Management (MAM) and Mobile Content Management (MCM) solutions.

Content Delivery Network Service

Content Delivery Network Service (CDNS) includes static content delivery, on-demand and real-time streaming, application acceleration, mobile optimization and security services, assistance for agency web sites, eCommerce, software and video portals. CDNS provides agencies with a highly available static content download service and streaming, both real-time and on-demand, through an integrated failover service, as well as a redirection and distribution service for global load balancing.

Collocated Hosting Service

Agencies will receive a reliable, secure, scalable and globally available Colocated Hosting Service (CHS, and also referred to as Data Center Service), which offers space and power options within AT&T Internet Data Centers. Agencies subscribing to CHS will also have access to a high-availability IP backbone network and an extensive hosting service portfolio.

Infrastructure as a Service

Using Infrastructure as a Service (IaaS) as an extension of an advanced, highly secured network, agencies will be able to manage operating costs, protect information, and speed business processes with agile, innovative, and compliant cloud-based technology to support both on-site and off-site needs for infrastructure on demand. IaaS also includes several offerings for Private Cloud infrastructure as a service and Data Center Augmentation with Common IT Service Management (ITSM). Because a single cloud platform cannot suit the needs of all applications, the AT&T ecosystem, including the powerful AT&T network and its security services, offers IaaS connectivity to leading industry providers such as IBM Soft-Layer for applications at all levels of complexity.

Managed Network Service

Managed Network Service (MNS) provides the management and maintenance of customer premises equipment, whether provided by AT&T or furnished by an agency. MNS provides a broad service portfolio including comprehensive network and management design and implementation, enabling agencies to deploy a solution to match mission and maintenance requirements.

Managed Trusted Internet Protocol Service

AT&T Managed Trusted Internet Protocol Service (MTIPS) provides a robust, highly secure and TIC 2.0-compliant means to access the Internet and other external networks. MTIPS provides agencies with state-of-the-art security services leveraging Security Operations Analysis Center (SOAC), Security Operations Management Center (SOMC) and Threat Management System (TMS) services. The MTIPS solution is based on a dual-rail architecture within each TIC portal. Agencies benefit from increased availability, reliability and enhanced performance since traffic is not re-routed to the disaster recovery TIC portal during a single component failure or during routine system upgrade operations.

Managed Security Service

AT&T Managed Security Service (MSS) offers a state of the art, sophisticated suite of security tools that help agencies maintain continuity of operations and achieve mission progress and goals. Operating one of the largest networks in the world, AT&T applies its internal operational techniques to protect agency networks. The engineers of AT&T Labs have made significant contributions developing security services that answer the need to address a defense in depth architecture - from the information level through the network level.

Intrusion Prevention Security Service

AT&T Intrusion Prevention Security Service (IPSS) solution aggregates the agency’s inbound and outbound Internet traffic, monitors traffic, detects and filters malicious email and provides Domain Name Service (DNS) protection using classified Government Furnished Information (GFI) threat indicators. Agencies will benefit from IPSS by leveraging the government’s knowledge and investment in identifying cyber threats while receiving an integrated commercial-based security service.


Virtual Private Network Services (VPNS) allows customer agencies to easily interconnect their sites across metropolitan areas or around the globe. VPNS is a Multiprotocol Label Switching (MPLS) based architecture offering a wide range of connectivity options and features, including point-to-point, point-to-multipoint, Classes of Service (CoS), multicast, and interworking with Ethernet and IP networks. All infrastructure and devices involved in implementing the VPN are owned by AT&T and located at the edge of the AT&T backbone.

Ethernet transport service

Ethernet Transport Service (ETS) is the Layer 2 service offer that connects customer agencies together at bandwidths scalable up to 10Gbps today, and higher speeds in the future, while also providing higher-layer protocol transparency. Offering the same flexibility over long distances that is enjoyed within an agency’s LAN, ETS will provide scalable Ethernet (i.e., bandwidth on demand) using the most current software-defined network technology.

Internet Protocol Service (IPS)

IPS uses the TCP/IP protocol suite to interconnect with public ISP networks and other government networks across the public Internet. IPS provides agencies with a wide range of connectivity options that support IPv4/v6, enabling government users to access the Internet, Government-wide intranets and extranets.

Optical Wavelength Service

Optical Wavelength Service over Wave Division Multiplexing (OWS over WDM) service delivers protocol-transparent connectivity to agency locations. AT&T long-haul WDM systems support multiple concurrent SONET and Ethernet standards-compliant signals. This abundant system capacity backed by high-performance applications able to respond rapidly to bandwidth demands, gives agencies unprecedented flexibility to handle large, unexpected traffic surges.

Private Line Service (PLS)

PLS provides global, dedicated, and reliable connections between endpoints, and features a wide range of bandwidth options. For layer 1 transport to required solutions, agencies can choose link speeds from 64Kbps to 10Gbps. The following PLS types are available with both customer-provided access as well as integrated access: DS0, DS1/3, SONET, and E1/3.


The AT&T Synchronous Optical Network Service (SONETS) is a self-healing optical fiber network service providing agencies with highly reliable, secure, and dedicated connectivity for voice, data, telemetry, video, or multimedia and encrypted communications.

Dark Fiber Service (DFS)

DFS offers dedicated fiber transport and flexible configuration capabilities. Its scalable optical fiber infrastructure (cabling and repeaters) enables agencies to design their own optical networks, connect their own electronics to provide transport on fiber strands and modify their networks as needed. DFS provides physical strands of fiber plant between agency service delivery points (SDPs) and may also be terminated to an AT&T co-location. DFS offers simple point-to-point connections between two locations and configurations that interconnect multiple locations. DFS can also include intermediate amplification or repeater locations to extend service reach.

IP Voice Service

Internet Protocol Voice Service (IPVS) offers complete and robust voice communications services to agencies over a secure managed IP/MPLS VPN. The IPVS network and services support both hosted and premises-based IP call management systems, managed voice LAN services, and feature-rich SIP trunking services for interconnecting agency-owned call processing systems with the PSTN.

Toll Free Service

Toll Free Service (TFS) provides delivery of toll free calls to agency-defined locations over next- generation IP-based voice networking with flexible and configurable call routing. TFS supports all of the traditional toll-free features and functions along with new in-network capabilities only possible using IP voice. This service also supports both traditional and IP-based call center equipment using a single service infrastructure.

The ever-expanding portfolio of AT&T access arrangements will offer agencies scalable and highly reliable access to AT&T services. AT&T access arrangements facilitate smooth network expansion and evolution, and help agency customers obtain value-added EIS services faster.

CCS provides reliable, highly secure and flexible contact center systems and functions. A feature-rich portfolio delivers hosted or premises-based solutions, and can be fully managed, co-managed or outsourced. AT&T has been delivering CCS solutions to Government customers for more than 50 years.

Equipment, SRE

AT&T offers a wide variety of Service Related Equipment (SRE) in multiple configurations to fulfill the solution in the most efficient and effective manner.

Professional services

AT&T's talent-rich professional services organization plans and assesses agency IT and networking infrastructure to help develop appropriate strategies and customized solutions that best meet the needs of an agency. Professional Services provide a proactive, comprehensive approach to security, networking and compliance across the entirety of an agency's network.

Cable and wiring, ABFS

Agencies will receive cable and wiring services (CWS) that augment the full scope of EIS services.

National Security and Emergency Preparedness (NSEP)

The National Security and Emergency Preparedness (NSEP) community spans the Federal, State, local, tribal and territorial governments, public safety and emergency responders, industry partners who are responsible for maintaining the Nation’s critical infrastructure, and other authorized users. Organizations that rely on telecommunications on a daily basis to provide public health, maintain law and order, ensure public safety, and/or provide financial or utility service should enroll in these vital priority services.

The Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), and Telecommunications Service Priority (TSP) programs provide key Federal, State, local, tribal and territorial governments, and first responder and industry organizations with communications capabilities to support emergency response incidents. The EIS contract supports subscribers to the GETS and WPS programs, and the EIS contract supports TSP assignment to the applicable wireline transport services.

For more information, please visit Public Sector.

Redacted contracts

VPAT documents

The Voluntary Product Accessibility Template (VPAT) describes accessibility of AT&T EIS products against the criteria described in Section 508 of the United States Rehabilitation Act of 1973, as amended (29 U.S.C. 794d).

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EIS Online Catalog


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Connect to good: people, planet, possibilities

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Reflect significant economic, environmental, and social impacts; or substantively influence the assessments and decisions of a diverse range of stakeholders across all parts of our business.

AT&T EIS points of contact

Role Name / Email Telephone AT&T Mailing Address
Program Manager Shabeth Okonneh 404-216-0493 (w) 3033 Chain Bridge Rd., Oakton, VA 22185
Customer Service Organization Susan Hill 703-539-1891 (w)
571-379-0555 (c)
3033 Chain Bridge Rd., Oakton, VA 22185
Billing and Disputes Cathy Vitale 315-442-3527 (w) 250 S. Clinton St., Syracuse, NY 13202
Ordering Marjorie A Chiles 571-354-4584 (w)
571-379-1041 (c)
3033 Chain Bridge Rd., Oakton, VA 22185
Inventory Management Deanne Light 703-251-9069 (w) 3033 Chain Bridge Rd., Oakton, VA 22185
Disaster Recovery & NS/EP Richard Plocica 703-969-2651 (w)
703-969-2651 (c)
3033 Chain Bridge Rd., Oakton, VA 22185
Training Carlette Bush 804-420-3420 (w)
571-212-5096 (c)
3033 Chain Bridge Rd., Oakton, VA 22185
Business Support Systems Sonja Wilder 703-272-6536 (w)
703-229-9689 (c)
3033 Chain Bridge Rd., Oakton, VA 22185
Transition Manager Jill Ross 703-272-0806 (w)
703-609-8015 (c)
3033 Chain Bridge Rd., Oakton, VA 22185
Security James Bailey 703-506-5618 (w)
571-471-2326 (c)
1900 Gallows Rd., Vienna, VA 22182
Service Assurance Stephanie Grayson 919-666-5244 (w)
571-762-6435 (c)
3033 Chain Bridge Rd., Oakton, VA 22185
Contract and TO Modifications Sonja Wilder 703-272-6536 (w)
703-229-9689 (c)
3033 Chain Bridge Rd., Oakton, VA 22185
Financial Management Craig Granche 703-506-5815 (w)
703-342-9751 (c)
1900 Gallows Rd., Vienna, VA 22182
Sales and Marketing Sue Lucidi 703-272-6538 (w)
703-478-4530 (c)
3033 Chain Bridge Rd., Oakton, VA 22185
Small Business Subcontracting Bill Polizos 703-506-5935 (w)
571-216-4077 (c)
1900 Gallows Rd., Vienna, VA 22182
Contracts Carol Brown 571-354-4096 (w)
571-533-9037 (c)
3033 Chain Bridge Rd., Oakton, VA 22185

For questions or more information, call 844-EIS-ATT1 or email EIS CSO.

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