Enterprise Infrastructure Solutions (EIS)

Integrated solutions

Innovating for mission success

Empowering government with integrated solutions to connect, protect, virtualize, and manage across wired and wireless networks


AT&T Virtual Private Network Services (VPNS) allows customer agencies to easily interconnect their sites across metropolitan areas or around the globe. VPNS is an MPLS based architecture offering a wide range of connectivity options and features, including point-to-point, point-to-multipoint, Classes of Service (CoS), multicast, and interworking with Ethernet and IP networks. All infrastructure and devices involved in implementing the VPN are owned by AT&T and located at the edge of the AT&T backbone.



The Ethernet Transport Service (ETS) is the Layer 2 service offer that will connect customer agencies together at bandwidths scalable up to 10Gbps today, and higher speeds in the future, while also providing higher-layer protocol transparency. Offering the same flexibility over long distances that are enjoyed within an agency’s LAN, ETS will provide scalable Ethernet (i.e., Bandwidth-On-Demand) using the most current software-defined network technology.


Optical Wavelength Service

Agencies are provided protocol-transparent connectivity to their locations by use of the Optical Wavelength Service over Wave Division Multiplexing (OWS over WDM) service. AT&T has deployed long-haul WDM systems that support multiple concurrent SONET and Ethernet standards-compliant signals. This abundant system capacity enables agencies to benefit from competitively priced support of high-performance applications with rapid response to bandwidth demands, giving agencies unprecedented flexibility to handle large, unexpected traffic surges.


Private Line

Private Line Service (PLS) provides global, dedicated, and reliable connections between endpoints, and features a wide range of bandwidth options. Agencies can choose link speeds from 64Kbps to 10Gbps that provide Layer 1 transport to required solutions. The following PLS types are available with both customer-provided access as well as integrated access: DS0, DS1/3, SONET, and E1/3.



The AT&T Synchronous Optical Network Service (SONETS) is a self-healing optical fiber network service providing highly reliable, secure, and dedicated connectivity for agency voice, data, telemetry, video, or multimedia and encrypted communications.


Dark Fiber

Flexible and scalable, Dark Fiber Service (DFS) offers dedicated fiber transport, and flexible configuration capabilities. Dark fiber is an optical fiber infrastructure (cabling and repeaters) that enables agencies to design their own optical networks, connect their own electronics to provide transport on fiber strands, and modify their networks as needed. DFS provides physical strands of fiber plant between agency service delivery points (SDP) and may also be terminated to an AT&T colocation. DFS offers simple point-to-point connections between two locations as well as configurations that interconnect multiple locations and can include intermediate amplification or repeater locations to extend service reach.


Internet Protocol Service

Internet Protocol Service (IPS) uses the TCP/IP protocol suite to provide agencies with interconnection to public ISP networks and other Government networks across the public Internet. IPS provides agencies with a wide range of connectivity options that support IPv4/v6 to enable Government users to access to the Internet, Government-wide intranets and extranets.

IP Voice Service

Internet Protocol Voice Service (IPVS) offers complete and robust voice communications services to agencies over a secure managed IP/MPLS VPN. The IPVS network and services support both hosted and premises based IP call management systems, managed voice LAN services, as well as feature-rich SIP trunking services for interconnecting agency-owned call processing systems with the PSTN.


Circuit Switched Voice Service

AT&T Circuit Switched Voice Services (CSVS) supports voice calls, whether initiated from on-net or off-net locations, to be connected to all on-net and off-net locations by direct dialing throughout the U.S. CSVS encompasses both traditional local and long distance service, and enables users to call or receive calls from, any phone in the U.S. or the world. CSVS connects to and interoperates with a broad range of equipment including single-line telephones, secure terminal equipment, conference room audio equipment, modems, and facsimile machines.


Toll Free Service

AT&T’s Toll Free Service (TFS) provides delivery of toll free calls to agency-defined locations over next- generation IP-based voice networking with flexible and configurable call routing. The TFS supports all of the traditional toll-free features and functions as well as new in-network capabilities only possible using IP voice. This service supports both traditional and IP-based call center equipment using a single service infrastructure.


Circuit Switched Data Service

Circuit Switched Data Service (CSDS) provides agencies full duplex digital circuit switched interconnections using the AT&T ISDN data network. The service is capable of supporting on demand data calls using the appropriate terminal equipment such as ISDN video conferencing equipment or Group 4 Fax machines and can be connected via a digital PBX or I-Mux between the terminal equipment and the network. The service can be configured at a variety of data rates beginning with a single DS0 (56Kbps or 64Kbps), up to 24 DS0s.

AT&T’s Contact Center Service (CCS) provides reliable, highly secure, and flexible contact center systems and functions. A feature-rich portfolio delivers hosted or premises-based solutions, and can be fully managed, co-managed or outsourced. AT&T has been delivering CCS solutions to Government customers for more than 50 years.

Agencies will receive a reliable, secure, scalable, and globally available Colocated Hosting Service (CHS, and also referred to as Data Center Service), which offers space and power options within AT&T’s Internet Data Centers. Agencies subscribing to CHS will also have access to a high-availability IP-backbone network and an extensive hosting service portfolio.

Infrastructure as a Service

Using Infrastructure as a Service (IaaS) as an extension of an advanced, highly secured network, agencies will be able to manage operating costs, protect information, and speed business processes with agile, innovative, and compliant cloud-based technology to support both on-site and off-site needs for infrastructure on demand. IaaS also includes several offerings for Private Cloud infrastructure as a service and Data Center Augmentation with Common IT Service Management (ITSM). Because a single cloud platform cannot suit the needs of all applications, the AT&T ecosystem, including the powerful AT&T network and its security services, offers IaaS connectivity to leading industry providers such as IBM Soft-Layer for applications at all levels of complexity.


Content Delivery Network Service

AT&T’s Content Delivery Network Service (CDNS) includes static content delivery, on-demand and real-time streaming, application acceleration, mobile optimization and security services, assisting agency web sites, eCommerce, software, and video portals to increase user satisfaction. CDNS provides agencies with a highly available static content download service and streaming, both real-time and on-demand, through an integrated failover service, as well as a redirection and distribution service (global load balancing).


Platform as a Service

AT&T will create, deploy and manage a cloud-based Platform as a Service (PaaS), choosing from industry-leading cloud application providers to provide instant run times, portability, consistency, and control. The AT&T ecosystem of PaaS services provides a prebuilt runtime set of services that agencies’ application developers can use to build or deploy cloud-native applications without having to manage the underlying infrastructure. Developers can also deploy their cloud-native applications in their chosen provider to a responsive, resilient, multi-region PaaS, with support for popular runtimes and frameworks, automatic load balancing, and easy-to-use application scaling.


Software as a Service

Agencies will benefit from an AT&T Software as a Service (SaaS) solution that modernizes legacy IT systems and supports a modern, agile business model with faster, more resilient, and easier to maintain SaaS solutions. SaaS applications and tools for Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) will allow agency users to collaborate and increase their productivity. In addition, AT&T services improve security inside the perimeter and to the application, either on site or in a cloud provider of choice, provided through cloud based big data analytics. These services will be available through our SaaS solution to agencies, as part of the AT&T cloud ecosystem.



Mobile Wireless Service

AT&T’s mobility network delivers Mobile Wireless Services (MWS), including mobile voice, data, and video services with excellent quality at unprecedented speeds in a broad service area. A range of service plans address varying mobile applications and devices, offering options for: voice and data, voice only, push to talk, data only plans and M2M deployments. Agencies may choose how and which mobile devices are procured, by accessing options supporting: 1) on-contract procurements, 2) government-furnished equipment (GFE) via other marketplaces, and 3) user-owned devices.


Mobility-as-a-Service (MaaS)

AT&T’s Mobility-as-a-Service (MaaS) is a subscription-based service enabling mobile endpoints to be delivered and securely managed as a consumable service.  The service provider retains asset ownership of the endpoint(s) and provides services regarding asset issuance, and associated services.

Commercial Mobile Satellite Service

AT&T Commercial Mobile Satellite Service (CMSS) allows agency personnel to communicate from virtually anywhere, utilizing voice, messaging, data, and Internet services on land, sea and air. Provided using the Inmarsat or Iridium satellite constellations, agencies can choose amongst a variety of individually portable or vehicle-mounted devices to communicate at a variety of speeds, and amongst numerous data and/or voice minute plans.


Commercial Fixed Satellite Service

Commercial Fixed Satellite Service (CFSS) provides agencies a variety of customized architectural component options, including satellite bandwidth, satellite service plans, earth terminals, radio frequency equipment, interfaces, and support services. AT&T satellite networking services deliver voice/data/video connectivity to extremely remote locations, disaster recovery sites, critical backup infrastructure, temporary agency locations, and broadcast video solutions. AT&T can efficiently and securely integrate these satellite solutions into high-availability public or private wired terrestrial agency networks.

Managed Network Service

AT&T’s Managed Network Service (MNS) provides the management and maintenance of customer premises equipment, whether provided by AT&T or furnished by an agency. MNS provides a broad service portfolio including comprehensive network and management design and implementation, enabling agencies to deploy a solution to match mission requirements and maintenance requirements.


Web Conferencing Service

AT&T’s web conferencing service (WCS) enables agencies to share data and applications with many geographically dispersed conference participants in real-time on a variety of devices. Web conferences can connect several participants or several hundred, while scheduled events and web broadcasts can reach thousands.


Unified Communications Service

AT&T’s Unified Communications Service (UCS) integrates the features and functions of a business telephone with communications functions of desktop computers, laptops, tablets, and mobile devices. The unified communications interface is a highly configurable set of interconnected communication tools, that will support mission processes, allow federal workers to stay in contact, make collaboration quick and effective, provide and share information more freely, extend the reach of works locations, and allow workers to stay digitally connected when mobile.


Managed Trusted Internet Protocol Service

AT&T’s Managed Trusted Internet Protocol Service (MTIPS) solution provides a robust, highly secure, and TIC 2.0-compliant means to access the Internet and other external networks. MTIPS provides agencies with state-of-the-art security services leveraging Security Operations Analysis Center (SOAC), Security Operations Management Center (SOMC), and Threat Management System (TMS) services. The foundation of the MTIPS solution is based on a dual-rail architecture within each TIC Portal. Agencies benefit from increased availability, reliability, and enhanced performance since traffic is not rerouted to the disaster recovery TIC Portal during a single component failure or during routine system upgrade operations.


Managed Security Service

AT&T Managed Security Service (MSS) offers a state of the art, sophisticated suite of security tools that help agencies maintain continuity of operations, and achieve mission progress and goals. Operating one of the largest networks in the world, AT&T applies its internal operational techniques to protect agency networks. The engineers of AT&T Labs have made significant contributions developing security services that answer the need to address a defense in depth architecture - from the information level through the network level.


Managed Mobility Service

AT&T’s Managed Mobility Service (MMS) enforces agencies’ policies and procedures on an array of mobile devices, including BYOD devices. MMS controls device configuration requirements, data access and privileges, allowed applications, and security implementation. MMS includes various levels of device/data control, including Mobile Device Management (MDM), Mobile Application Management (MAM), and Mobile Content Management (MCM) solutions.


Mobility as a Service

Mobility-as-a-Service (MaaS) is a subscription-based service enabling mobile endpoints to be delivered and securely managed as a consumable service.


Audio Conferencing

AT&T’s scalable and feature-rich Audio Conferencing Services (ACS) enables agencies to connect geographically dispersed participants in real-time using multiple reservation formats, and through a variety of dialing plans globally. ACS will provide agencies robust, highly secure, and versatile telephone conferences to TDM phones, IP phones, cellular phones, and other standards-based voice communication devices, while also offering the flexibility to use the PSTN and VoIP networks for transport media.


Video Teleconferencing Service

AT&T Video Teleconference Service (VTS) connects agency and external video teleconference rooms and appropriately enabled devices. Video and multimedia conferences provide participants in different locations simulated face-to-face meetings and collaboration tools in real time using any mix of IP and ISDN protocols. Conferences are arranged via a secure, web based, reservation system or ad hoc and can be reached using a variety of protocols including PSTN, private IP/VPNs, the public Internet, or private lines.


DHS Intrusion Prevention Security Service

AT&T’s Intrusion Prevention Security Service (IPSS) solution aggregates the agency’s inbound and outbound Internet traffic, monitors traffic, detects and filters malicious email, and provides Domain Name Service (DNS) redirection using classified Government Furnished Information (GFI) threat indicators. Agencies will benefit from IPSS by leveraging the Government’s knowledge and investment in identifying cyber threats while receiving an integrated commercial-based security service.


Software Defined Wide Area Network Service (SD-WAN)

SD-WAN is a software defined networking approach that elevates network traffic management away from hardware and premise using centralized control functionality, incorporating user defined application and routing policies to provide highly secure, dynamic, application-aware network traffic management. This level of control allows for optimal delivery paths across any combination of network transport type and allows for additional network functions, including Firewall and WAN Optimization to be installed on single hardware device at the edge.

AT&T’s ever-expanding portfolio of access arrangements will offer agencies scalable and highly reliable access to AT&T’s services. Using AT&T access arrangements facilitates smooth network expansion and evolution, and helps Agency customers obtain value-added EIS services faster.


AT&T offers a wide variety of Service Related Equipment (SRE) in multiple configurations to fulfill the solution in the most efficient and effective manner.


Professional Services

AT&T talent-rich professional services organization plans and assesses agency IT and networking infrastructure to help develop appropriate strategies and customized solutions that best meet the needs of an agency. Professional Services provides a proactive, comprehensive approach to security, networking, and compliance across the entirety of an agency’s network.



Agencies will receive cable and wiring services (CWS) that augment the full scope of EIS services.

Redacted contracts

Contract documents


Contract modifications

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VPAT documents

The Voluntary Product Accessibility Template (VPAT) describes accessibility of AT&T EIS products against the criteria described in Section 508 of the United States Rehabilitation Act of 1973, as amended (29 U.S.C. 794d).

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EIS online catalog

EIS is a comprehensive solution-based vehicle to address all aspects of federal agency IT, telecommunications, and infrastructure needs.

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AT&T believes that we all share social responsibilities to be good citizens and sustain our planet


Points of contact

Role Name Email Phone AT&T Mailing Address
Customer Service Organization Debbie Sweezy
3033 Chain Bridge Rd., Oakton, VA 22185
Billing and Disputes Lashaunda Bacchus 
2000 Town Center Blvd, Orange Park, FL 32003
Federal Government Ordering Marjorie A Chiles Mc6427@att.com 571.379.1041 3033 Chain Bridge Rd, Oakton, VA 22185
Inventory Management Susan Hill
sh2817@att.com 703.383.4256 3033 Chain Bridge Rd, Oakton, VA 22185
Disaster Recovery & NS/EP Anthony Tomanek
908.432.7396 1 AT&T Way, Bedminster, NJ 07921
Training Katie Lundin
2550 Interstate Drive, Harrisburg PA 17110
Business Support Systems Jennifer McCarthy Jm637p@att.com 703.462.3351 3033 Chain Bridge Rd, Oakton, VA 22185
Transition Manager Scott Wilson sw1753@att.com
28W615 Ferry Road Warrenville, IL 60555
Information Assurance
James Bailey Jb8532@att.com 571.471.2326 3033 Chain Bridge Rd, Oakton, VA 22185
Service Assurance Stephanie Reay
221 N Washington Sq, Lansing MI 48933
Contract and TO Modifications Bipasha Husain
bh1363@att.com 703.362.8527
3033 Chain Bridge Rd, Oakton, VA 22185
Financial Management Mark Farris
973.756.4314 (w)
540.729.9634 (c)
3033 Chain Bridge Rd, Oakton, VA 22185
Sales and Marketing Sue Lucidi Sl3373@att.com 703.606.6421 3033 Chain Bridge Rd, Oakton, VA 22185
Small Business Subcontracting Rodney Martin rx027s@att.com 703.936.1134
3033 Chain Bridge Rd, Oakton, VA 22185
Contracts Bipasha Husain
bh1363@att.com 703.362.8527
3033 Chain Bridge Rd, Oakton, VA 22185
Network Manager Stephanie Reay sh8934@att.com 470.482.3096 221 N Washington Sq., Lansing, MI 48933
Program Manager
Jason Tolbert g47809@att.com
3033 Chain Bridge Rd., Oakton, VA 22185
EIS Operations Manager Emerson Almeida ea2798@att.com 469.563.5128 12150 Research Pkwy, Orlando, FL 32826

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