Professional services for IoT
Utilize AT&T expertise
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Streamline operations
Receive solution aware accelerated technical support via Priority Care.
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Manage IoT costs
Help keep expenses down and protect against unnecessary overages.
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Optimize personnel
Eliminate the need of staffing to support your IoT solutions allowing you to focus internal resources on managing your business and customers.
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Increase visibility
Easily accessible reporting to monitor your IoT solution including monthly, quarterly, and annual trending of costs, usage, and active services.
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Save time on invoice management
Have a connectivity billing specialist help provide accurate invoice expense distribution across your business units.
Managed services
Solutions designed to fit your needs
FAQ
What capabilities does AT&T Enhanced Support Services offer?
A full suite of services designed to support your IoT day-to-day activities including: enhanced implementation, SIM management, billing, reporting, a bi-annual health check of your IoT solution, as well as console administration training.
Can the Enhanced Support team provide reporting on IoT activity?
Reports can be sent out daily, weekly, and at the close of each billing cycle. A stewardship report is provided at the end of each month. This reporting helps our clients optimize IoT spend and allocate activity and usage across defined categories (like department or business unit).
Will the support team assign a designated point of contact to my account?
Yes. This individual will coordinate the enhanced support services for you. They will also be available for questions and stewardship reviews.
What is the key advantage of subscribing to IoT Priority Care?
Priority care allows you to place your most critical issues in the hands of the priority support team who have been trained on your specific IoT solution architecture. You also realize the benefit of bypassing traditional triage steps in the care process.
When should a customer consider IoT Priority Care?
Different business circumstances drive different support requirements. In many cases the traditional support model of triage and subsequent management of the ticket on a best effort basis works well for a given solution. However, many customers provide IoT solutions that have a lower tolerance for timeliness of support, for example energy management, gas line monitoring and IoT enabled manufacturing equipment.
Is IoT Priority Care the same as AT&T Enhanced Support Services?
AT&T Enhanced Support Service is different than IoT Priority Care. Enhanced Support Services provides an outsourced managed service for the operation of AT&T Control Center, while IoT Priority Care offers a premium level of technical service response.
What capabilities does AT&T professional billing services offer?
AT&T professional billing services provides a billing specialist to assist you with connectivity invoice management, customized billing, and reporting services.
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