Benefits
Scalable and reliable solutions for your business needs
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Multi-channel capabilities
GSMS improves engagement by enabling you to communicate with your audience in the channels they prefer.
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Powerful suite of APIs
GSMS enables you to integrate and automate communications into your exisitng technology stack to optimize workflows.
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Advanced reporting and user controls
Hierarchical account structure enables advanced user access control and separate cost center billing.
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Two-way messaging
GSMS allows your audience to initiate communication and enables two-way conversations from any channel.
Pricing
Features and highlights
| Features | Details |
|---|---|
| SMS | Domestic SMS includes 50 U.S. states and Canada. International SMS is supported in over 200 countries; pricing varies by country |
| Short codes | Lease domestic short codes from AT&T or bring your own |
| APIs | Supports HTTP/S, SMTP, WSDL, NET, SMPP, JACA, WCTP, MMS, FTP/S, and contact/Group APIs |
| IP messaging | The optional Global Smart Messaging App provides IP messaging and may be encrypted |
| Voice messaging | Sends pre-recorded audio files, voice messages, and can also support text-to-speech for file creation |
Sectors and use cases
| Sector | Use cases |
|---|---|
| Finance | Fraud prevention, account security, customized mobile promotions, two-way mobile customer service, transaction confirmations, customer surveys |
| Healthcare | Appointment management, 2FA for secure electronic health records login, telehealth launch, patient care communications, automated rapid shift fulfillment |
| Public sector | Public health alerts, vaccine program appointment management, 2FA for remote work access, employee communications, payment and renewal reminders |
| Manufacturing | Device notifications, critical incident management, technician service alerts, product alerts to customers, just-in-time fulfillment notifications |
| Logistics & transportation | Shipment tracking, fleet management, interactive delivery reminders, road hazard and traffic alerts, real-time public transit schedule updates, driver status notifications |
FAQ
What is a short code?
A short code is typically a 5 or 6-digit number that can send or receive text messages. In order to exchange communications via short code, the end users must consent to receive messages and must have the ability to opt-out.
Does GSMS only work on AT&T devices?
No, GSMS is a cross-carrier solution that works on all Tier 1, Tier 2, and most Tier 3 Carrier networks.
Can I try the service before I buy?
Yes! AT&T offers a Free Trial account for customers interested in trialing the solution and service.
Is there any technical assistance for GSMS?
Absolutely. AT&T offers 24/7/365 support for IT Admins of GSMS customers; however AT&T Help Desk does not support end users.
Resources
Explore more about AT&T Global Smart Messaging Suite
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