AT&T Business Messaging

Messaging that acts the same way as your personal messaging (real-time confirmations that your message has been viewed, and that the recipient is responding) with the structure you need: push notifications, broadcast messages, and customization.

Modernizing first responder communications

Don’t let your messages can get caught in mobile carrier spam filters, Business Messaging from AT&T integrates with your computer-aided dispatch systems.

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Benefits

  • Group notifications

    Send notifications to groups as large as 20,000 recipients.  

  • Communicate more

    Attach files, photos, and videos up to 5MB each and voice memos up to 5 minutes.

  • Visibility 

    Rest easy knowing your messaging was received with confirmations for sent, delivered, and even read messages. 

  • Technical help

    With our trained technical support on standby 24/7, you can rest easy knowing you’ll have the help when you need it. 

  • Flexible pricing

    Add a package to one or a few employees’ accounts or up to 8,000 accounts with our individual or bulk pricing options. 

  • Compatibility

    Our messaging service works with major U.S. carriers and is also compatible with any device with text message capabilities. 

Pricing

Plans to fit your business needs

Individual basic

$3/mo.

Add AT&T Business Messaging to an individual’s AT&T account to be combined with their existing messaging plan. Speak to a sales representative for a full list of bulk plans.

Individual secure

$3/mo.

For additional security or HIPAA compliance, add our Secure Messaging package and send encrypted messages via the AT&T Business Messaging app. *Must be added to an individual basic plan.

Bulk basic

$3/mo. per license

Purchase AT&T Business Messaging on a single AT&T account then include users regardless of their mobile carrier. Our admin website gives you the flexibility to add/remove users as you need to. Speak to a sales representative for a full list of bulk plans.

Features and details

Features Details

Boost efficiency in a wide range of applications

AT&T Business Messaging can boost efficiency in a wide range of applications, including Computer-Aided Dispatch (CAD), Business Continuity Planning (BCP), Systems Monitoring and Auto-Escalation, Sales Force Automation (SFA), Lead Notification and Data Disbursement, Business Process Automation (BPA/BPM), and Workforce Management, Field Service Automation (FSA)

Broad compatibility

Save on deployment—AT&T Business Messaging is compatible with most devices capable of receiving text messages, with major US carriers, and supports a range of messaging protocols (SNPP, WCTP, SMTP, and TAP). Send and receive messages on-the-go from virtually any mobile device and keep your business messages separate from the rest.

Quicker responses

Remote workers can save time by setting up preconfigured response options. For example, setting up ‘Yes’, ‘No’, or ‘Escalate’ responses they can reply quickly and get back to the task at hand.

Delivery confirmation

Gain peace of mind and help reduce remote worker errors with confirmation that vital information has been received.

Apps for both Android and iOS handsets and tablets

Get access to the entire company directory to help you stay in touch while on-the-go. This capability is simple to use and available at no additional charge to all AT&T Business Messaging users.

Highly secure messaging

The Secure Messaging feature requires use of the Business Messenger App or web portal. All user communications are encrypted (message content and any attachments) at rest, in transit, and on the mobile device. It supports industry regulatory compliance for HIPAA, FINRA, FISMA, FIPS, and Dodd-Frank. Other security features include a PIN lock on mobile devices, message expiration, message delete on read, and remote wipe of a mobile device by an administrator.

Spam protection

Minimize frustration and distraction with the power to filter SMTP (email) messages, and block messages from unapproved domain names.

Seamless support, 24/7

Obtain specialized technical support from AT&T whenever you need it.

1,000-character messages

Send more detailed information, which means no more clipped, unintelligible text strings over multiple traditional SMS messages.

Two-way group and individual notification and response

Drive efficiency with a solution that’s simple to integrate with other enterprise systems and automation software and even easier to manage and use.

Consolidated devices, billing, and invoicing

Simplify administration and help reduce costs—with one device per worker, one monthly bill, and one invoice.

Communications redundancy

Keep your remote workers and organization moving forward, even in low-signal environments. With AT&T Business Messaging, you can use TAP as a backup protocol if your corporate email server or your Internet connection fails.

FAQ

Resources

Speak to a sales rep

866.945.8251

Request info

To get sales help from a Business Solutions specialist, please complete this form.
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