AT&T Contact Center Solutions
Transform your contact center
Help optimize your contact center operations
Drive better customer experiences and amplify business outcomes
|Customer contact strategy and roadmap||Guide strategic decisions across industry leading vendor technologies|
|Customer contact optimization||Help achieve growth, loyalty, and profitability goals|
|Solution design||Blueprints for leading vendors across call/network management, workforce management|
|Enterprise optimization||Help optimize people, process, and technology|
|Implementation and integration||Deploy class-leading solutions from strategic vendors|
|Customer contact life cycle transformation||Incorporate omnichannel technologies through our strategic vendor relationships|
|Unified portal||Empowers agents and provides a virtually seamless customer experience|
|Flexible, global deployment models||Options for cloud, on-premises, or hybrid solutions|
|Single point of contact for all support||Support you globally with a 24x7x365 support desk providing systems monitoring, incident management, and problem resolution|
Do you support multiple vendors?
Yes, AT&T supports multiple platforms and vendors including Avaya, Cisco, Genesys, NICE inContact and others
Does AT&T have a preferred vendor?
No, neutrality helps ensure that the most customer-appropriate service, functionality and best practices are deployed and optimized.
Do you support both premises-based and hosted solutions?
AT&T offers flexible deployment options including cloud platforms, on-premises solutions, or hybrid (a combination).
Do you support multiple countries across the globe?
Yes, we support over 100 plus countries around the globe
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This survey is conducted by an independent company ForeSee for AT&T.