Communicate with customers the way they want. Deliver an omni-channel strategy that acquires new customers and gains loyalty.
Improve customer loyalty
Enable your customers to interact with you how, when, and where they want
Take advantage of some of the biggest names in contact centers, including NICE inContact, Cisco, Genesys, Avaya, TTEC, Servion, CSGi, Verint, Softel and others
Reduce customer pain points
Embed artificial intelligence (AI), chat bots, Internet of Things (IoT), and predictive routing solutions into your contact center
Improve customer journey management
Integrate with customer relation management (CRM) systems like Salesforce and other key business systems/processes via robust application programming interfaces (APIs)
Virtually seamless calling experience
AT&T global MPLS transport and routing services provide a flexible foundation for your contact center that can help you plan, build and deliver an exceptional personalized customer experience
AT&T track record
30 years expertise in contact center deployments supporting many Forbes 50 companies
Yes, AT&T supports multiple platforms and vendors including Avaya, Cisco, Genesys, NICE inContact and others
No, neutrality helps ensure that the most customer-appropriate service, functionality and best practices are deployed and optimized.
AT&T offers flexible deployment options including cloud platforms, on-premises solutions, or hybrid (a combination).
Yes, we support over 100 plus countries around the globe
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