Contact Center Essentials benefits
Help improve your existing on-premises contact center platform almost instantly
Digitize communication channels, customer journeys, and processes
|Digital plan||Get the insight, strategy, and execution plan that can help your contact center achieve immediate and long-term transformational advantages from cloud services and automation.
|Automated call analysis||Engagement and speech analytics platform that uses AI and machine learning to reveal insight for customer interactions.
|Automated customer response||Optimizes contact center performance by routing calls to self-service where possible and helps ensure correct agent pool receives calls requiring additional assistance.
|Automated conversations||Uses AI-powered virtual agents to enhance or even remove the need for live agent involvement.
|Intelligent journey mapping||Learns, understands, and orchestrates customer conversations and journeys across interactions and organizational silos.
Speak to a sales rep
Your feedback will help us to improve AT&T Business so you continue to have a great experience when visiting us!
This survey is conducted by an independent company ForeSee for AT&T.