Contact Center Essentials benefits
Help improve your existing on-premises contact center platform almost instantly
Digitize communication channels, customer journeys, and processes
| Features | Details |
|---|---|
| Digital plan | Get the insight, strategy, and execution plan that can help your contact center achieve immediate and long-term transformational advantages from cloud services and automation. |
| Automated call analysis | Engagement and speech analytics platform that uses AI and machine learning to reveal insight for customer interactions. |
| Automated customer response | Optimizes contact center performance by routing calls to self-service where possible and helps ensure correct agent pool receives calls requiring additional assistance. |
| Automated conversations | Uses AI-powered virtual agents to enhance or even remove the need for live agent involvement. |
| Intelligent journey mapping | Learns, understands, and orchestrates customer conversations and journeys across interactions and organizational silos. |
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