We're in this together

We are committed to service quality. Our wireless network continues to perform well as everyone adjusts to new habits and routines. There have been shifts in traffic volume as people work remotely. Voice calls have jumped. Data usage has spread out from traditional concentrations in urban areas to the suburbs. Conference calls are up, and instant messaging is up significantly. There have been significant increases in mobile traffic.
 

Our network is performing well, and we have the tools in place to help keep our network responsive. Our Global Network Operations Center monitors the network 24x7, and our software-centric network allows us to respond rapidly to surges, enable capacity enhancements as needed, and quickly address any security concerns. You can count on us.
 

View AT&T CEO Randall Stephenson’s CNN interview, “Working From Home is Changing Internet Traffic."
 

Get more information here about how we are maintaining our network during the COVID-19 pandemic.

For small business customers:
 

We offer 24/7 online support through myAT&T for Business. You can manage your wireline and wireless solutions, video services, or internet bill payments, get device or Wi-Fi troubleshooting assistance, upgrade or activate your devices or services, purchase accessories, add or remove features, and much more.

Log in or register today to view and manage your account preferences. Make sure you have your billing customer code, which is the last three digits of your billing account number ready to complete the registration process.
 

If you prefer to speak to a representative, please call 888.318.1622.

We are providing several business continuity offers for businesses at this critical time to help them stay connected.
 

For enterprise business customers:
 

AT&T Premier is the one-stop, customizable online site for business mobility customers to purchase, monitor, and manage wireless products and services virtually any time. Log in or register here.

With Business Center, you can order wireline services in near real time, pay your bills, personalize your dashboard, get bandwidth utilization alerts, and monitor and manage your U.S. and Global networks 24/7. Using eOrder, AT&T VPN and ASEoD customers can adjust speeds on many components in near-real time, subject to capacity and other limitations. Log in.

Due to coronavirus, AT&T has begun to close AT&T stores across the nation, significantly reducing our retail footprint to a minimum number of locations required to serve first responders, healthcare workers, government users, and our customers.

Where possible, we will keep at least one store location open within a 20-mile radius in urban and suburban areas, and just over a 30-mile radius in rural areas. 

To locate a retail store that will remain open to serve your area, please visit our store tracker at www.att.com/stores.

As businesses began preparing for the coronavirus pandemic, we saw larger orders for devices to handle remote environments. Temporary triage units, schools, and many businesses that were moving to ‘work from home’ environments started to deploy WiFi/MiFi solutions while adding new devices. We were able to handle and continue to handle device requests the best we can. If you have a need for devices, always go online to order or call your AT&T representative. If we don’t have the device you want, we can help recommend others that can meet your desired needs.