Upgrade your 3G device
Support for 3G MetroCells will be sunsetting in August 2021. If you currently have a 3G ALU 9362 device, you may be impacted. Our sales representatives are ready to help you upgrade your AT&T MetroCell device, simply call 866.945.8251 or reach out to your sales manager.
Benefits
In-building wireless coverage for your business
Features and highlights
AT&T MetroCell services that fit your business
| Features | Details |
|---|---|
| Single device coverage area and simultaneous session availability | Each device serves up to 96 simultaneous sessions (32 3G/HSPA+, 64LTE)1 and covers up to 15,000 sq. ft.2 1 Depending on model and subject to available bandwidth 2 Subject to any obstructions or interference present |
| Multiple device coverage area and simultaneous session availability | Add up to 3 total devices per physical address to serve up to 288 simultaneous sessions (96 3G/HSPA+, 192 LTE)1 and cover up to 45,000 sq. ft.2 1 Depending on model and subject to available bandwidth 2 Subject to any obstructions or interference present |
| Easy installation | 1. Unpack and inspect device kit. 2. Mount device. 3. Confirm transport settings per the tech guide. 4. Connect power and Ethernet cables. 5. Attach GPS antennae. 6. Activate and test. |
| Managing your device is easier than ever with our online portal | View monthly performance reports, move the device to a new business location, manage public or private access and more. |
| Manage your security and bandwidth | Open mode allows access to any AT&T device. Closed mode allows access only to an approved list of AT&T devices. |
| Cost effective | AT&T MetroCell Kit $5,000 non-recurring charge. Optional installation $1,500 per single trip. |
FAQ
What is an AT&T MetroCell?
AT&T MetroCell is a device that acts as a miniature cell tower, and enables you to improve the quality of your organization’s indoor wireless service. If you have indoor wireless coverage that’s less than full strength, you can install a MetroCell device to help boost coverage.
Is an AT&T MetroCell right for my business?
If your business is located in an area where AT&T provides wireless service, your indoor signal strength is two bars or less, and you are able to comply with all of the transport requirements outlined in the AT&T MetroCell Technical Requirements Guide, AT&T MetroCell may be the perfect solution for you. An AT&T MetroCell is designed for up to 96 simultaneous sessions and provides in-building coverage of up to 15,000 square feet per device, depending on building layout and construction. Up to 3 MetroCell can be used at a street address, bringing the total space to 45,000 square feet. An AT&T MetroCell may not be used as an RF source for a DAS.
How do I get device support?
We offer 24/7 device support. Simply contact the Product Management Center at 877.996.7010. When prompted, select 1 to speak to a representative. Be sure to have your account information handy (account name, Foundation Account Number (FAN), and Billing Account Number (BAN).
What are the broadband service requirements?
The required bandwidth depends on the number of simultaneous users you want support and whether data-intensive applications will be used. The minimum required bandwidth we recommend is a downlink capacity of at least 20 Mbps and uplink capacity of at least 3 Mbps. You can find more detailed guidelines in the installation instructions.
What’s included with the installation service?
Our AT&T technician will mount your AT&T MetroCell, cable back to your Ethernet router or switch. The installer will guide you through using the AT&T website to active your MetroCell. Decisions about device placement are not in scope for our installers. Placement guidelines are included in the installation guide.
How secure Is AT&T MetroCell?
The AT&T MetroCell creates a highly secure tunnel over an Internet connection back to the AT&T Core Network. You must comply with all the settings listed in the AT&T MetroCell Tech requirements document for your device to activate.
Why is GPS required?
Each AT&T MetroCell must have the GPS antennae attached so the device can lock location. Location is required for emergency response teams, as well as for timing synch.
What does the AT&T MetroCell website tell me about my Device?
Following your purchase of an AT&T MetroCell, log into your account, using your Premier credentials, and you will be able to manage your MetroCell. The website is easy to use. Devices start in an Inactive status, and once you enter the information, the device will move to a Pending status and then to Active if you have correctly followed all the instructions. Review the User Guide for steps to take if your device shows, Error, Suspended or Address Mismatch, follow the incremental steps to complete the activation.
What is the AT&T MetroCell device phone number I see on my bill?
When you purchase the AT&T MetroCell device, a non-dialable phone number is created for the device in your account. This number protects you from inadvertently disconnecting the AT&T MetroCell device when you change or cancel a regular phone number.
How do I know if the AT&T MetroCell device is activated?
AT&T handsets within range of the AT&T MetroCell device will display more signal strength bars than they did previously. The status in the AT&T MetroCell website will read Active. It’s important to note that the LED lights on your MetroCell will go dark after 15 minutes of normal operation.
Resources
User guides, installation guides, and other device essentials
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