Professional Services for IoT
We’ve got you covered with Managed Services for IoT
Solutions designed to fit your needs
Fully Managed Deployment Package
Full suite of services to manage your IoT solutions including pre-deployment. Additional implementation lifecycle support with SIM management, enhanced billing services, technical assurance manager support, and an IoT bi-annual health check.
IoT Health Check
AT&T will perform a bi-annual end-to-end operations review of the customer’s service configuration and performance.
Advanced Control Administration Training
Customized portal training to accommodate customer’s internal structure. Four sessions that would provide comprehensive detailed instructions on reporting and trouble management.
Enhanced Billing services
Manage billing support, monthly billing audit to assess usage limits and capture any billing anomalies, delivery of monthly invoice and corresponding usage reports, audit of contractual requirements, and dispute and credit management.
Enhanced Implementation services
AT&T will assign a dedicated project manager who will be responsible for the day-to-day tracking and implementation of the deployment.
|IoT Insights||Create and act on service level metrics through system monitoring options.|
|Manage||Administer SIMs effectively and efficiently allowing your business to help manage cost.|
|Ease of Use||Simplify your business’s approach to billing and usage allowing you to focus on your business.|
Frequently Asked Questions…
… and their answers
- What capabilities does the all-inclusive Enhanced Support Services Package offer?
A full suite of services designed to support your IoT day-to-day activities including: Enhanced implementation, SIM management, billing, reporting, a bi-annual health check of your IoT solution as well as console administration training.
- Who is the ideal customer for Enhanced Support Services for IoT deployment?
Customers who have deployed or who will deploy complex IoT solutions and who want to outsource operational components of the solution.
- Who is the ideal customer for Enhanced Support Services for IoT management?
Customers unable to complete the self-service required for IoT solutions within Enterprise on Demand or AT&T Control Center.
- Who is the ideal customer for Enhanced Support Services for IoT operations?
Customers who do not have internal specialists who can perform the management of IoT logistics and operations.
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