Internet of Things (IoT) Managed Services

Managed Services

A full suite of services designed to support your IoT day-to-day activities, allowing you to focus on your core competencies and strategic long term goals.

Benefits
Plans
Features
FAQs
Resources

Professional Services for IoT

We’ve got you covered with Managed Services for IoT

Streamline Operations

Maximize the capabilities of your IoT solution activation platform with skilled and knowledgeable AT&T staff supporting the needs of your business
Manage IoT Costs

Take full advantage of billing alerts in order to optimize costs. Monitor and optimize ongoing bills throughout the year.
Optimize personnel

Eliminate the need of staffing to support your IoT solutions allowing you to focus internal resources on managing your business and customers
Increase Visibility

Easily accessible reporting to monitor your IoT solution including monthly, quarterly, and annual trending of costs, usage, and active services

Managed Services

Solutions designed to fit your needs

Fully Managed Deployment Package

Full suite of services to manage your IoT solutions including pre-deployment. Additional implementation lifecycle support with SIM management, enhanced billing services, technical assurance manager support, and an IoT bi-annual health check.

IoT Health Check

AT&T will perform a bi-annual end-to-end operations review of the customer’s service configuration and performance.

Advanced Control Administration Training

Customized portal training to accommodate customer’s internal structure. Four sessions that would provide comprehensive detailed instructions on reporting and trouble management.

Enhanced Billing services

Manage billing support, monthly billing audit to assess usage limits and capture any billing anomalies, delivery of monthly invoice and corresponding usage reports, audit of contractual requirements, and dispute and credit management.

Enhanced Implementation services

AT&T will assign a dedicated project manager who will be responsible for the day-to-day tracking and implementation of the deployment.

Managed Services

Key features

Features	Details
IoT Insights	Create and act on service level metrics through system monitoring options.
Manage	Administer SIMs effectively and efficiently allowing your business to help manage cost.
Ease of Use	Simplify your business’s approach to billing and usage allowing you to focus on your business.

Frequently Asked Questions…

… and their answers

What capabilities does the all-inclusive Enhanced Support Services Package offer?: A full suite of services designed to support your IoT day-to-day activities including: Enhanced implementation, SIM management, billing, reporting, a bi-annual health check of your IoT solution as well as console administration training.
Who is the ideal customer for Enhanced Support Services for IoT deployment?: Customers who have deployed or who will deploy complex IoT solutions and who want to outsource operational components of the solution.
Who is the ideal customer for Enhanced Support Services for IoT management?: Customers unable to complete the self-service required for IoT solutions within Enterprise on Demand or AT&T Control Center.
Who is the ideal customer for Enhanced Support Services for IoT operations?: Customers who do not have internal specialists who can perform the management of IoT logistics and operations.

Managed Services Resources

Discover how Managed Services can transform your business

Read the Enhanced Support Services product brief

Read

Speak to a sales rep

877.265.2118

Request a follow-up

To get sales help from a Business Solutions specialist, please complete this form.

First name

Last name

Email address

Phone

Country

Company name

Add comment

Thank you

Thank you for contacting us about Managed Services. An AT&T Representative will contact you shortly to provide any additional information and answer any questions.

Go to Homepage

Your feedback will help us to improve AT&T Business so you continue to have a great experience when visiting us!

This survey is conducted by an independent company ForeSee for AT&T.

Yes, I’ll give feedback!