Professional services for IoT
We’ve got you covered with managed services for IoT
Managed services
Solutions designed to fit your needs
Managed services
Key features
Features | Details |
---|---|
IoT Insights | Create and act on service level metrics through system monitoring options. |
Manage | Administer SIMs effectively and efficiently allowing your business to help manage cost. |
Ease of use | Simplify your business’s approach to billing and usage allowing you to focus on your business. |
Managed services resources
Learn more about other IoT Professional Services that can address your needs
FAQ
A full suite of services designed to support your IoT day-to-day activities including: enhanced implementation, SIM management, billing, reporting, a bi-annual health check of your IoT solution, as well as console administration training.
Reports can be sent out daily, weekly, and at the close of each billing cycle. A stewardship report is provided at the end of each month. This reporting helps our clients optimize IoT spend and allocate activity and usage across defined categories (like department or business unit).
Yes. This individual will coordinate the enhanced support services for you. They will also be available for questions and stewardship reviews.
Priority care allows you to place your most critical issues in the hands of the priority support team who have been trained on your specific IoT solution architecture. You also realize the benefit of bypassing traditional triage steps in the care process.
Different business circumstances drive different support requirements. In many cases the traditional support model of triage and subsequent management of the ticket on a best effort basis works well for a given solution. However, many customers provide IoT solutions that have a lower tolerance for timeliness of support, for example energy management, gas line monitoring and IoT enabled manufacturing equipment.
AT&T Enhanced Support Service is different than IoT Priority Care. Enhanced Support Services provides an outsourced managed service for the operation of AT&T Control Center, while IoT Priority Care offers a premium level of technical service response.
Tax, telecommunications regulation, and connectivity billing present complex issues that not all customers have reconciled. IoT inroads have created new cellular enabled products and services, and customers are realizing the need for a billing solution that is integrated with AT&T Control Center and cares for financial aspects of having a radio enabled offer.
Tax, telecommunications regulation, and connectivity billing present complex issues that not all customers have reconciled. IoT inroads have created new cellular enabled products and services, and customers are realizing the need for a billing solution that is integrated with AT&T Control Center and cares for financial aspects of having a radio enabled offer.
There are 2 portals. One portal is dedicated to AT&T customers and is used for reporting, customer management, and customer service. The second portal is customer facing and allows customer self-registration, service sign-up, and payment management.
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