AT&T Contact Center Consulting
Put customers in touch with the right people and resources
Drive better customer experiences and business outcomes
Optimize your contact center for growth and improved customer loyalty
|Holistic consultative methodology||Aligns technology with your specific business requirements|
|Industry-leading solutions||Partner with multiple contact center services to meet your business needs|
|Trusted advisors||Advocate for your business interests|
|Experienced thought leadership||Consultants with 20+ years’ experience in multiple industry sectors to provide you with the insight to amplify business outcomes|
|Subject matter expertise||Strategic roadmaps, lifecycle transformation, contact center optimization, business value based ROI|
Frequently Asked Questions (FAQs)
Can AT&T help me move many of my contact center technologies to the cloud?
Yes, our consultants will work with you to identify which technologies would have a positive business impact when transitioned to the cloud.
How can our businesses consolidate our contact centers to reduce costs?
AT&T will work with you to design and architect a shared contact center infrastructure to help improve efficiencies and lower operating costs.
How can we reduce our agent turnover and improve employee satisfaction?
Contact center agents need to evolve into knowledge workers with access to information to delight customers. AT&T consulting can provide examples of where we have reduced agent churn and improved the workplace.
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