AT&T Contact Center Consulting
Put customers in touch with the right people and resources
Drive better customer experiences and business outcomes
Optimize your contact center for growth and improved customer loyalty
|Holistic consultative methodology||Aligns technology with your specific business requirements|
|Industry-leading solutions||Partner with multiple contact center services to meet your business needs|
|Trusted advisors||Advocate for your business interests|
|Experienced thought leadership||Consultants with 20+ years’ experience in multiple industry sectors to provide you with the insight to amplify business outcomes|
|Subject matter expertise||Strategic roadmaps, lifecycle transformation, contact center optimization, business value based ROI|
Frequently Asked Questions (FAQs)
- Can AT&T help me move many of my contact center technologies to the cloud?
Yes, our consultants will work with you to identify which technologies would have a positive business impact when transitioned to the cloud.
- How can our businesses consolidate our contact centers to reduce costs?
AT&T will work with you to design and architect a shared contact center infrastructure to help improve efficiencies and lower operating costs.
- How can we reduce our agent turnover and improve employee satisfaction?
Contact center agents need to evolve into knowledge workers with access to information to delight customers. AT&T consulting can provide examples of where we have reduced agent churn and improved the workplace.
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This survey is conducted by an independent company ForeSee for AT&T.