AT&T Contact Center Consulting
Put customers in touch with the right people and resources
Drive better customer experiences and business outcomes
Optimize your contact center for growth and improved customer loyalty
| Features | Details |
|---|---|
| Holistic consultative methodology | Aligns technology with your specific business requirements |
| Industry-leading solutions | Partner with multiple contact center services to meet your business needs |
| Trusted advisors | Advocate for your business interests |
| Experienced thought leadership | Consultants with 20+ years’ experience in multiple industry sectors to provide you with the insight to amplify business outcomes |
| Subject matter expertise | Strategic roadmaps, lifecycle transformation, contact center optimization, business value based ROI |
Frequently Asked Questions (FAQs)
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Can AT&T help me move many of my contact center technologies to the cloud?
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Yes, our consultants will work with you to identify which technologies would have a positive business impact when transitioned to the cloud.
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How can our businesses consolidate our contact centers to reduce costs?
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AT&T will work with you to design and architect a shared contact center infrastructure to help improve efficiencies and lower operating costs.
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How can we reduce our agent turnover and improve employee satisfaction?
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Contact center agents need to evolve into knowledge workers with access to information to delight customers. AT&T consulting can provide examples of where we have reduced agent churn and improved the workplace.
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