Out with the old, in with rewards
Let us safely erase, recycle, and give you credit for your older devices
Get a new device and credit for your trade-in
Here’s how it works:
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- Order your new device. Then, back up your trade-in and turn off any phone-finding or other security features.Â
- Return your older device. We’ll send you prepaid shipping supplies so you can return your device at no cost.
- Get rewarded. Once we receive and process your old device, credits will be applied to your new device within three billing cycles.
- Rest easy. Your returned device is wiped clean of data, sanitized, and recycled.
Minimize e-waste and earn account credits
When you trade in your old or unused devices. Here’s how:
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- Tell us about your devices. Send an email to BusinessTradeIn@att.com with the make and model of your devices, how many you have, and your AT&T account number. We accept all devices regardless of the wireless provider. 
- Review your quote. Once you accept the quote for your devices, we’ll apply it to your account within two billing cycles.
- Send us your devices. Back up your device and turn off any phone-finding and similar features. Then, print out and use the provided shipping label. We can’t return phones once shipped.
- Cash in your credit. Use that credit for anything on your account.
Additional trade-in and buyback resources
Frequently asked questions
Expand allTalk to an AT&T Business sales expert
Call us at 866.993.5800 for more information about our business solutions. Or, fill out this form and we’ll contact you directly.
Sales experts are available Monday – Friday, 7 a.m. – 7 p.m. CT.