Products & Services

Information on the products and services AT&T can provide to our wholesale partners


AT&T offers several categories of access products and services for IXCs. Contact your AT&T account manager to find the right combination of solutions to meet your unique requirements.

AT&T offers Toll-Free Query and Line Information Database (LIDB) Query Response services. Queries for either service are routed to the regional Service Control Point (SCP) database via the AT&T SS7 network.


Documents Include Legacy BellSouth Intelligent Network Documents under the heading 9-State Regional.

Intelligent Network Database
SS7 Letter of Agreement
DBSI Example Form 0
DBSI Example Form 1
DBSI Example Form 2
DBSI Ordering

Dial One Manuals provide Access Carriers with a current source to AT&T Customer Account Record Exchange (CARE) procedures, as well as information necessary for the efficient and accurate exchange of data relating to the CARE process. CARE was developed to facilitate the exchange of end user account information between Access Providers and Access Carriers. It contains a wide range of transactions for use between Providers and Carriers.

AT&T Midwest CARE Manual
AT&T West CARE Manual
AT&T Southwest CARE Manual
AT&T Southeast CARE Manual


9-1-1 Product Guide

W - WSP Account Profile

21-State ALI Steering Table Form

AT&T 9-1-1 Public Safety Platform Subscriber Form

12-State Wireless E911 ASR Ordering Guide

12-State Wireless E911 Order Entry Chart

21-State 911 Database Error Summary Guide

21-State SS7 IAM Parameters for WSPs

MW - External File Server - User Guide

MW - Selective Router Table

SE - Selective Router Table

SW - Selective Router Table

SW - Texas ESInet IP Gateway Data

W - County Code Table

W - Selective Router Table


21-State Local Number Portability

AT&T Switched Ethernet

AT&T Switched Ethernet Service is a switched Ethernet transport service that provides advanced Ethernet functionality using fiber and copper access technology combined with a switched Ethernet core network. AT&T Switched Ethernet Service provides full duplex transport of data signals between a customer’s premises and an Ethernet switch in an AT&T central office in selected Metropolitan Service Areas (MSA).

Below are the tasks that need to be completed when ordering AT&T Switched Ethernet (ASE) using the ASR (Access Service Request) First process. Tasks that require accessing the CAFE site include step-by-step guides for completing and submitting your order.

Note: If you are a first-time customer, you first need to work with your Account Team to create a contract and validate you can order using the ASR First Process.

ASR First Order Requirements

AT&T Switched Ethernet Ordering Change Activity ASR Job Aid

AT&T Switched Ethernet Ordering Guide

CAFE Getting Started Online Training

Guide to ASR Submission

EQT - Service Availability Tool

Customer Site Preparation Document

Guide to EVC Order Submission

Add New UNI Port to Existing Multipoint EVC

SE Point Code UnMapping Spreadsheet Template

EB/TA gives you an electronic connection to AT&T to streamline the trouble administration process and minimize the number of manual telephone calls you have to make to the AT&T Work Centers. You'll get to the heart of the problem quickly. Plus, you'll get frequent status reports to improve your communication with your customers.

AT&T offers two different electronic interfaces:

  • Application-to-Application Interface - a computer-to-computer interface conforming to ANSI standards.
  • Web  Toolbar EBTA GUI - a web browser based Graphical User Interface

Or contact us for assistance in determining the best interface for your needs.


To Become an EBTA Customer

The Web Toolbar EBTA GUI application is one of a suite of applications available to IXC, Wireless and PayPhone customers hosted by Web Toolbar. To apply for the Web Toolbar EBTA GUI, complete the following steps:


STEP 1: Download the application form below and follow the instructions.
The application form is a Microsoft Excel workbook containing multiple spreadsheets.


STEP 2: Complete the application form.
Follow the directions on the Instructions tab to complete and submit the request form.


STEP 3: Download the User Guide.
The Web Toolbar EBTA GUI User Guide contains minimum PC Hardware and Software requirements, the URL of Web Toolbar, instructions for first time setup and installation of the application, and provides reference to all functionality of the application.

Once you obtain user ids / passwords and install required browser plug in and configuration routine on the PCs that will be used to access Web Toolbar EBTA GUI application, you're ready to go.


Please contact your Wholesale Support Manager or Senior Account Manager for additional information

WSP Block ID Request Form

EBTA Training

EBTA User Guide

External User ID Request

Web-Based EBTA

AT&T Dedicated Ethernet

AT&T Dedicated Ethernet Service is for concentrated heavy bandwidth use. If your business has heavy bandwidth between two locations, like Data Center to Data Center File transfers or two large sites (Sales Distribution Center to Accounting), you may require a high bandwidth, reliable, highly secure and cost effective Point to Point link.

Below are the tasks that need to be completed when ordering AT&T Dedicated Ethernet using the ASR (Access Service Request) 1st process. Tasks performed in the CAFE system are supported by step-by-step guides for completing and submitting your order.

Note: You must work with your Account Team to create a new profile prior to issuing your initial AT&T Dedicated Ethernet ASR 1st order (even if you have previously used ASR 1st for other services). Failure to establish profile will result in order rejection.

ASR 1st Order Requirements

Guide to ADE ASR Submission

Guide to ADE End User ASR Creation

EQT - Service Availability Tool


Note: Contact your Account Team representative for AT&T Dedicated Ethernet service requests that include diversity, protection, or meet-point arrangements or for any requests that cannot be processed via the ASR 1st process. In these cases, your Account Team representative will submit your request via the Service Inquiry (SI) process and provide you with a CNO value (Common ID) before you can submit an ASR via the SI process.

ADE Diversity Options Summary

ADE Protection Options Summary

Voice Services

The Wholesale DSL services described in the documents below are offered on a private carriage basis only.   The prices, terms and conditions of sale for the private carriage services contained herein are subject to change or withdrawal with 30 days notice.  AT&T reserves the right to determine the prices, terms and conditions at which it will provide private carriage services to any individual customer in response to the customer’s service request.  AT&T further reserves the right to accept or reject, in the exercise of its sole discretion, any request to purchase private carriage services by any customer.

Prospective customers wishing to submit requests to purchase wholesale DSL from AT&T, please send an email to and an AT&T Representative will contact you.

The AT&T Southeast Standard Terms and Conditions : Wholesale DSL documents for the following states, Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee: see files below.

The AT&T 12-State Standard Terms and Conditions : Wholesale DSL documents for the following states, Arkansas, California, Illinois, Indiana, Kansas, Michigan, Missouri, Nevada, Ohio, Oklahoma, Texas and Wisconsin: see files below.


Standard Terms and Conditions, V11

AT&T Additional Premise Work Standard Terms and Conditions

DSL CPE/DSL CPE SERVICES Standard Terms and Conditions Version 1.0

DSL Transport and Aggregation Services Standard Terms and Conditions Version 2.0

9-1-1 Product Guide

21-State ALI Steering Table Form

AT&T 9-1-1 Public Safety Platform Subscriber Form


SE - WSR Type 2C SS7 Trunks (911)

SE New NPANXX Request

SE TN Record Extract Request

SW - New NPANXX Request

SW - TX - 9-1-1 Trunk Waiver

W - WSP Account Profile


Link to forms for 911 AESPs

More than 4 million calls are placed every day on payphones served by AT&T telephone companies. Give your customers reliable, quick payphone access services. You get all the benefits of our network, including:

  • A full range of services
  • Specialized call-blocking capability
  • Tracking of non-AT&T dial-around calls
  • Easy ordering
  • Proven network reliability

For details on becoming a payphone service provider, download the information packet for your service area from the Become a Provider section. If you already know what you want and you’re ready to place your order for new service, go to the Customer Service section for Payphone and contact our Payphone Access Service Center. They’ll get you started. Discover the options available to you by reviewing the product information listed below.

Basic Access Line

The Basic Access Line connects our network to your pay station. This line is designed exclusively for payphone service and provides special screening for handling of calls.


This report is now available to track non-AT&T telephone company dial-around calls made from your payphones. CCD provides you with the information you need to help determine which calls may be compensable, so you can be sure you’re getting the reimbursement to which you are entitled. With CCD from AT&T, you will receive a report detailing calls made from your payphones. You’ll know at-a-glance exactly how many toll-free, 950, and 101XXXX dial-around calls have been made on that phone for each carrier.

Coin Line/SMARTCOIN® Line

Coin Line/SMARTCOIN® Line is similar to those payphone lines used, in many cases, by AT&T Payphone Operations. There’s no need for reprogramming because we handle line rates, area code changes, and new prefix additions for you. When you order Coin Line/SMARTCOIN® Line, your customers get:

  • International Direct Distance Dialing
  • Blocking of 900/976 calls
  • Coin Supervision
  • Coin-release attempt
  • Call-rating capability
  • Quotes

Charge-A-Call Line

This line is for locations like a doctor’s waiting room, a convention center, or a site with a high incidence of coin vandalism. It is designed for coinless sets, allowing collect, calling card and billed-to-third party calls to go through. Direct Distance Dialing calls (DDD, 1+ sent-paid) are blocked by our network.

Inmate Line

This line, designed for inmate facilities, provides limited call-blocking capability. All Direct Distance Dialing (DDD), 0-, and free access calls are blocked by our network. Only 0+ (intraLATA) calls are routed through our operator.

PSP Multi-Region User Guide

East Payphone Services Provider (PSP) Request Form

Direct Payment Application

COPT Indemnification Agreement

Federal Universal Service Fund (FUSF) Exemption Certificate

AT&T 13-State Wholesale Transfer of Telephone Service Form

Letter of Authorization (LOA)

Blanket Letter of Authorization

Limited Blanket Agency Agreement

PSP Notices and Reports

Payphone Service Provider Compensation Report Request


OSTQ Instructions

OSTQ Line Number Supplement

NPA Matrix (SW, MW, W)

Southeast - Payphone Service Provider Handbook

Southeast - Payphone Store User Guide

Southeast Region Payphone Service Provider

Assumption RF3916a

Credit Application

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M5216, M5316

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M518-1

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M518-2

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M518-3

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M522-1

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M522-2

Electronic Business Set Line Key Sheets (P-Phone) Additional Module M536-1

Letter Of Agency RF3973

PSPSC Master Log File RF3638

Release RF3916b

Service Request

Surety Bond



TIPToP is a federally (FCC) tariffed product.  This document is offered to provide an overview of TIPToP Service to potential customers.  Potential customers should also read the FCC tariffs for TIPToP for details on the terms, conditions and pricing for TIPToP service.   Should information in this document differ from information in the TIPToP Tariff the TIPToP Tariff will control.

The TIPToP name stands for True Internet Protocol To Public Switched Telephone Network, (or True IP To PSTN).  TIPToP is a new service specifically designed to offer an efficient voice traffic interface between the Public Switched Telephone Network (PSTN) and IP-enabled voice information service (IP-VIS) providers.   TIPToP is for IP enabled voice information service (IP-VIS) Traffic only. 

The TIPToP product structure has a One-Way Port Interface that provides connectivity from the IP-VIS provider to the PSTN, as well as a Two-Way Port Interface that provides connectivity from the PSTN to the IP-VIS provider and connectivity between the IP-VIS provider and IXC bound traffic.  

One-Way Port Interfaces have a rate structure that provides a Flat Monthly Recurring Rate for the One-Way Port Interface and a Usage rate based on terminating Minutes of Use (MOU) in the LATA in which the calls terminate. In addition to the flat rate monthly charges, all traffic is billed either the Single On-Net Usage Rate for calls terminating to AT&T Company end users, or the Single Off Net Usage rate for calls to non-AT&T Company end users as long as the non-AT&T Company end user is subtended by an AT&T Access Tandem.   For calls using TIPToP to non-AT&T Company end users AT&T pays any compensation due to the third party company (non-AT&T Company) that receives the TIPToP customer’s calls.  (Non-AT&T companies may be CLECs, ILECs, Wireless or other third party providers subtending AT&T Access Tandems).  The TIPToP customer pays the Off-net TIPToP rate to AT&T.  The TIPToP customer does not need individual trunking arrangements, nor does the TIPToP customer need to manage individual business arrangements, with third parties that connect to the TIPToP customer through the AT&T Access Tandems.  The TIPToP customer simply connects to AT&T with the TIPToP Port Interface and pays AT&T the Off-Net Usage Rate for calls that travel to these third parties. 

Two-Way Port Interfaces have a rate structure that provides a Flat Monthly Recurring Rate for the Two-Way Port Interface.  Usage charges are not billed by AT&T to the TIPToP customer for permitted call types using the Two-Way Port Interface and AT&T does not pay compensation to the TIPToP customer for calls sent to the TIPToP customer’s IP-VIS Users on a TIPToP Port Interface.    The Two-Way Port Interface permits the TIPToP customer’s IP-VIS Users to receive calls from AT&T Company  and non-AT&T Company end users subtended by AT&T Company Access Tandems.   Two-Way Port interfaces also permit IP-VIS Users to originate IXC bound 1 plus traffic as well as 8XX Toll Free Traffic.  TIPToP customers must use telephone numbers with Two Way Port Interfaces that conform to the North American Dialing Plan and must place telephone numbers in the Local Exchange Routing Guide (LERG) to correctly route to the appropriate Tandem. 

One-Way Port Interfaces and Two-Way Port Interfaces provide a bandwidth equivalent of one DS 0 per Port Interface.  For one simple monthly recurring charge per port interface, One-Way Port Interfaces and Two-Way Port Interfaces to the AT&T Access Tandems include: trunk port functionality, facilities from the TIPToP Customer location in the LATA to the AT&T Access Tandems, SS7 transport, Signal Transfer Point (STP) Access, and STP Port,  TIPToP requires a minimum of 6 port interfaces to be purchased on any one facility to an AT&T Access Tandem. 

TIPToP is currently available in 13 AT&T States and is purchased on a LATA by LATA basis.

IP-VIS providers are responsible for carrying traffic to the LATA and then handing traffic to the TIPToP One Way Port Interfaces in that LATA to terminate calls within the LATA.  

IP-VIS providers may also receive traffic in the LATA at a Two-Way Port Interface for their IP-VIS Users.  For traffic sent on a Two Way Port Interface to the IP-VIS Users, the IP-VIS provider is responsible for carrying the traffic from the Two Way Port Interface to their IP-VIS Users.

Non-IP-VIS traffic is not permitted on TIPToP.  However, in the event Non-IP-VIS traffic is sent (due to, for example, translation errors or other causes) AT&T will bill a Non-IP-VIS MOU rate for these minutes and will continue to bill in this manner until the Non-IP-VIS traffic is removed.  Customer’s are given notice of Non-IP-VIS traffic on their bill and have up to 60 days to remove such traffic.

TIPToP Service requires customers to send accurate CPN with each call.  Calls without CPN, or with inaccurate CPN (for example, calls with a charge number in place of CPN, calls with an altered CPN, calls with CPN that is not a working dialable number, calls with CPN that does not reach the IP-VIS user when dialed, etc.) will be classified as Non-IP-VIS calls and rated at the Non-IP-VIS rate. 

Other calls that are determined to be Non-IP-VIS calls will also be rated at the Non-IP-VIS rate. 

Once a TIPToP Customer decides to purchase TIPToP service in a LATA the TIPToP customer is required to purchase One Way Port Interfaces to every Tandem in that LATA.   TIPToP Customers are also required to purchase Two-Way Port Interfaces for any IP-VIS Users served by phone numbers in that LATA, and for any other NPA-NXXs, or Phone Numbers the TIPToP Customer has in that LATA.  Two-Way Port Interfaces are only required to those Tandems in the LATA that serve the local calling scope of the phone numbers used by the TIPToP Customers in that LATA. 

When TIPToP service is used in a LATA the TIPToP customer is required to use TIPToP service for all traffic between its IP-VIS Users and AT&T and non-AT&T end users in that LATA. (For calls to non-AT&T end users this requirement only applies to those non-AT&T end users subtended by AT&T Access Tandems).  

TIPToP customers may use other services for their IP traffic in LATAs in which they have not purchased TIPToP. 

For customers using TIPToP Services other terms and conditions apply.  Please consult the TIPToP FCC tariffs for additional details. 

For additional information or questions please consult your wholesale account manager. 

For customers that do not have a wholesale account manager, please contact Bill Wright at 415-542-0920.


TIPToP Messaging Application (MW)

Ameritech Operating Companies (Ameritech) is tariffing a new Messaging Application Service.

Ameritech will introduce TIPToP Messaging Application in Section 25 of the F.C.C. Tariff No.2.


The TIPToP Messaging Application is a new optional service available to TIPToP Customers. This service will permit TIPToP Customers to receive messages that ride the network provided in conjunction with TIPToP’s Two-Way Port Interfaces.

The TIPToP customer will be required to purchase a Two-Way Port Interface, or have an existing Two -Way Port Interface that serves the telephone number of the intended recipient of the message. The TIPToP customer will use point codes in conjunction with the applicable TIPToP Two-Way Port Interface to receive these signals.

The TIPToP Messaging Application service is on a per point code per LATA basis.

General description of the service and the requirements necessary to make this service work.

Additional Product Requirement:

  • Message Waiting – Alternate Network Delivery (RAMW-AND) product (Retail’s)

Ordering Process:

TIPToP Messaging Application is a tariffed service. It is ordered through the Account Manager. When an IP-VIS Provider orders the TIPToP Messaging Application, the Account Manager will email the completed TIPToP Messaging Application form to the ASC.


Outbound Messaging Application has the ability to send the Message Waiting Indicator signal it receives from the Remote Activation of Message Waiting – Alternate Network Delivery (RAMW-AND) product (Retail’s) through the Telephone Company’s SS7 Network to the Outbound Messaging Application customer. Customers of Outbound Messaging Application must arrange for signals to be sent from a designated messaging service (voice mail provider) that subscribes to the RAMW-AND product. The Outbound Messaging Application customers must provide their point code(s) in conjunction with their existing SS7 Links or purchase SS7 STP access for the routing of these signals.

Outbound Messaging Application is provided on a per point code, per LATA basis and cannot be used with SS7 Gateway Products.   Outbound Messaging Application is available in AT&T Midwest Region 5-State, AT&T Southwest Region 5-State, and AT&T 2-State through the following Federal Access Tariffs:

AT&T Midwest Region 5-State’s Tariff FCC No. 2, Section 6

AT&T Southwest Region 5-State’s Tariff FCC No. 73, Section 23

AT&T 2-State’s Tariff FCC No. 1, Section 6.

Additional Product Requirements:

  1. Message Waiting – Alternate Network Delivery (RAMW-AND) product (Retail’s)
  2. Have existing SS7 Links or purchase SS7 STP access.

Ordering Process:

Customers must order the tariffed SS7 Outbound Messaging Application via their Account Manager. The Account Manager will work with the customer to complete a "TIPTop Message Waiting or SS7 Outbound Messaging" form. The Account Manager will then send the completed form to the ASC via E-mail.

This document shall apply to the following AT&T ILECs:   Southwestern Bell Telephone, L.Pl, d/b/a AT&T Arkansas, AT&T Kansas, AT&T Missouri, AT&T Oklahoma, and AT&T Texas, who shall be collectively referred to as “AT&T Southwest Region 5-State” for purposes of this document; Nevada Bell Telephone Company, d/b/a AT&T Nevada; Pacific Bell Telephone Company, d/b/a AT&T California, who shall be collectively referred to as “AT&T 2-State” for the purposes of this document; Illinois Bell Telephone Company, d/b/a AT&T Illinois; Indiana Bell Telephone Company, Incorporated, d/b/a AT&T Indiana; Michigan Bell Telephone Company, d/b/a AT&T Michigan; The Ohio Bell Telephone Company, d/b/a AT&T Ohio; and Wisconsin Bell, Inc. d/b/a AT&T Wisconsin, who shall be collectively referred to as “AT&T Midwest Region 5-State” for the purposes of this document.

Become a TIPtoP Provider

How to Order

TIPToP customers may also purchase an optional service called TIPToP Ordering and Management Service (OMS). OMS offers Access Service Request (ASR) and service order writing services on behalf of the customer. Included in this service is Help Desk support and coordination support related to ordering processes and other ordering details. Please contact your Account Manager for more information.

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