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Highlights
Investing in equipment and technology to support the best possible patient care
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Challenges
Federal and state agencies mandate equipment and safety standards for ambulance companies. Always a step ahead, First Call set out to modernize and simplify the equipment in its ambulances and improve operations.
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Results
Solutions enhance ambulance crews’ ability to care for patients and simplify communication with dispatchers, hospitals, and other care providers.
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Solution
First Call replaced old devices with tablets and added IoT solutions. AT&T Enhanced Push-to-Talk (EPTT) gives crews virtually instant voice communications. Fleet Complete delivers GPS tracking, and IBM MaaS360® from AT&T provides mobile device management.
AT&T Solutions
Learn more about our products at AT&T Business
About
Keeping the focus on patient care
![First Call Ambulance dispatch screen.](/content/dam/attbusiness/images/image-and-text/148303-imagetext-solutions-callfirst.jpg)
About First Call Ambulance
Each year, First Call responds to more than 50,000 requests for medical transport services. It was launched in Nashville in early 2004 with just 2 ambulances and a handful of paramedics and EMTs. Its team now includes 350+ employees and 60+ vehicles.
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