Solacom Guardian Call Handling Solutions
Transform your PSAP with a Next Generation 9-1-1 Call Handling solution from AT&T. Today, thousands of agencies – from dense urban environments to statewide deployments—trust Solacom with streamlined 9-1-1 call handling and management processes that enable more efficient collection of critical information in emergency situations.
Features and highlights
- Solacom - a recognized leader in public safety innovation.
- Integrated 9-1-1 call display and handling - from Guardian Map.
- Flexible user interface - for voice, data, and video communications.
- Integrated TXT-to-9-1-1 - with send and receive capabilities.
Features and benefits
Streamline 9-1-1 call handling and management processes
|Work with a leader||Solacom Guardian is purpose-built for 9-1-1 call handling and regarded as one of the most flexible, user-centric voice, data, and video emergency call management solutions for PSAPs.|
|Clearly locate and map emergency calls||Guardian Map, with RapidSOS NG9-1-1 Clearinghouse data, gives call takers immediate access to location data—regardless of how the call comes in.|
|Integrated Text-to-9-1-1||Guardian integrates Text-To and Text-From-9-1-1 capabilities into the call control system, enabling full-featured SMS functionality as well as pre-scripted outbound text customization.|
|Route with greater flexibility||Built-in Automatic Call Distribution (ACD) solution with skills-based routing improves response speed and efficiency.|
|Advanced MIS||Guardian’s integrated call logging, tracking and reporting application supports all i3 logging specifications and standards with built-in, customizable report templates and much more.
|Smarter partner||AT&T’s unrivaled 9-1-1 experience makes us uniquely qualified to help you modernize to Solacom Guardian call handling.|
Learn more about Solacom Guardian Call Handling Solutions
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