What is Unified Communications and Collaboration (UC&C)?

Unified Communications and Collaboration (UC&C) is not a single tool or product, but a collection of solutions, which organizations implement to ensure that nearly all their technology works together, smoothly and securely, for near real-time collaboration. UC&C integrates diverse communication tools, such as Voice, IP Telephony Calling, Instant Messaging, Desktop Sharing, Presence, and Web Conferencing, Audio Conferencing, and Video Conferencing, to interact together in a virtually seamless way.

Unified Communications and Collaboration benefits

In today’s world, individuals within organizations find themselves working across vast geographies on a seemingly limitless number of devices that run a dizzying mix of platforms, software versions, and applications. Unified Communications and Collaboration wrangles these complex variables into a streamlined, easy-to-use interface that provides the following benefits:


Teams can close the distance between their various members and work together over phone, mobile, desktop, laptop, and other devices in a unified environment.

Improve Flexibility and Responsiveness

Connect and communicate from virtually anywhere on nearly any device for better responsiveness and productivity.

Reduce Costs

Allow businesses to shift from a capital intensive to an operational-based model through hosted or cloud-based services. Cost of travel and logistics may also be reduced.

Improve Customer Satisfaction

Getting the right information to a customer at the right time is increasingly important. Make it easier and more seamless to get customers what they need when they need it.

Facilitate Collaboration

Your team can create and edit documents together, screen share, provide feedback quickly and seamlessly, and orchestrate all the tasks, people, and programs require to efficiently collaborate on projects.  

Unified Communications and Collaboration examples


Many businesses find that UC&C can empower teams to cooperate more nimbly. By utilizing tools such as Instant Messaging, File Sharing, and Video Conferencing, collaboration becomes simple and seamless. This can lead to big wins in product development, operational efficiency, client and customer satisfaction, productivity, and the bottom line.


Educators can implement UC&C to conduct live teaching sessions, allow professors to whiteboard and students to engage via audio or video conferencing, share documents in real time, and make available on demand.


Through UC&C, healthcare providers can turn a phone call into a web conference to share, view, and consult with other medical personnel and review patient information and data, and then respond quickly. Personnel can determine a doctor’s availability with presence awareness and share and collaborate on patient information.

What's your collaboration type?

When we collaborate, we often achieve more than we can on our own – and that’s what motivates us to do it. Take our quiz to discover what type of collaborator you are, and how you can be great when you collaborate.

Take the quiz Take the quiz

Unified Communications and Collaboration

Our integrated solutions can bring multiple tools, such as instant messaging (IM), conferencing, email, and voice calling together.

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