Towing and roadside assistance

Just weeks after buying K.O. Towing, the new owners found themselves in the middle of the COVID-19 pandemic. On top of that, they needed to upgrade communications and dispatch processes, and add cameras to each truck.

Highlights
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Highlights

Streamlining business processes and establishing highly reliable communications

A person is holding a mobile device in their hands, keeping track of business processes and operations.

Challenges

K.O. Towing’s new owners were ready to update business processes. Many of them were paper based. In addition, they wanted to standardize the company’s communication systems, simplify billing, and better manage company assets.
Results

AT&T helped K.O. Towing streamline its communication and billing processes. Drivers now have a faster, highly reliable connection to dispatchers. Connected tablet computers allowed their employees to easily record and bill transactions.
Solution

Business cell phones, tablet computers, and Wi-Fi® hot spots from AT&T Business. AT&T also supplied Cradlepoint routers to support new camera feeds from company vehicles to headquarters.

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