Towing and roadside assistance

Just weeks after buying K.O. Towing, the new owners found themselves in the middle of the COVID-19 pandemic. On top of that, they needed to upgrade communications and dispatch processes, and add cameras to each truck. 

K.O Towing displaying their fleet of red trucks with the company logo on the side, including tow trucks and flat beds.

Highlights

Streamlining business processes and establishing highly reliable communications

  • Challenges

    K.O. Towing’s new owners were ready to update business processes. Many of them were paper based. In addition, they wanted to standardize the company’s communication systems, simplify billing, and better manage company assets.

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  • Results

    AT&T helped K.O. Towing streamline its communication and billing processes. Drivers now have a faster, highly reliable connection to dispatchers. Connected tablet computers allowed their employees to easily record and bill transactions. 

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  • Solution

    Business cell phones, tablet computers, and Wi-Fi® hot spots from AT&T Business. AT&T also supplied Cradlepoint routers to support new camera feeds from company vehicles to headquarters.

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About

An essential business keeps moving—and gets more agile—during the pandemic

A team member is sitting at a desk wearing a headset and looking at a computer monitor to perform their business tasks.

About K.O. Towing

K.O. Towing provides towing, private property impound services, and roadside assistance throughout Metro Atlanta. Their modern fleet of flatbed, wheel-lift tow trucks and wreckers allows it to provide fast response times.
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