Highlights
Supporting the important work of county employees in an ongoing health crisis
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Challenges
The county had an old phone system. Even worse, upgrades over the years added layers of complexity and made the phones difficult to use. When preparing to move to a new building, the county needed to start from scratch.
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Results
Calls are crisp and clean, with features that have allowed essential staff to work from home during COVID. The AT&T Dedicated Internet Service via fiber to the new building has enhanced the reliability and quality of the phone and internet services.
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Solution
AT&T Hosted Voice Service is a Voice over IP solution provides advanced communication tools and calling features. The phone system forwards work calls from desktop phones to personal cellphones so employees can continue to assist county residents.
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About
Carter County continues assisting residents during the COVID-19 outbreak
About Carter County
Carter County is a major oil and gas center in South Central Oklahoma, very close to the Texas border. When many government offices were shuttered during the COVID-19 outbreak, Carter County employees were able to work from home.
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