Out of stock is out of the question
It can cost a large retailer as much as $75 million a year. Little wonder 68% of retailers say a single, unified view of supply chains and inventory was their first priority. The continued rise in online shopping makes the need even more imperative.
Shopper convenience and safety:
Virtually seamless experiences
From online to in-store, customers expect ever-greater convenience. New technologies have empowered 38% of retailers to better meet those expectations with solutions like queue management, visual inventory, and contactless payments.
Helping workers work with technology
As customer experiences are streamlined, store management gets more complex. 52% of retailers are refining their in-store procedures to capitalize on tools like mobile POS and kiosks that link salespeople on the floor with stock rooms and warehouses.
Doing business as usual in unusual circumstances
Reliable service in the face on unpredictable events is another sure way to surprise and delight customers. To achieve it, retailers are implementing solutions like IoT Video Intelligence that can monitor wait times, facilitating curbside pickup.
Products and services
Solutions that help you meet—or even anticipate—customer expectations.
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This survey is conducted by an independent company ForeSee for AT&T.