Global IoT connectivity allows the people-moving products of Otis Elevator Company to communicate directly with technicians

Enhanced cloud environment improved efficiency by giving employees access to information while on the jobsite

Business Needs

Otis Elevator Company, the world’s largest manufacturer and maintainer of elevators, escalators, moving walkways and more, employs more than 31,000 service technicians to keep everything running smoothly. But these technicians didn’t always know what to expect before they arrived at a worksite.

Networking Solution

Using AT&T Internet of Things (IoT) technology and services to gather and analyze data from cell networks and share it via an enhanced cloud environment, enabling Otis to access real-time equipment and performance data.

Business Value

Technicians are able to gather the information they need for each assignment before approaching the worksite, thanks to the ability of Otis’ equipment to communicate directly with its mechanics via the cloud. That means greater efficiency, communication and flexibility.

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In Brief

In Brief

About Otis Elevator Company

Otis Elevator Company is the world's largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways.

Industry Focus

Elevator and escalator manufacturing and service


60,000 employees serving customers in nearly 200 countries

Business Challenge

Otis has more than 1.9 million elevators (not including their other machines) to sustain every day. And because technicians didn’t always know what to expect before they arrived at a worksite, the process resulted in massive amounts of lost time. In addition to better preparing these technicians, Otis also needed to provide them with real-time access to its library of information for every machine.


Making AT&T the primary mobility provider for Otis field operations. AT&T recommended using the IoT, the global network of connected devices, to enable Otis’ equipment to communicate directly with its mechanics by way of an enhanced cloud environment. IoT technology now gathers data from Otis elevators and more using cell networks. And AT&T’s Global SIM card and IoT services such as Control Center, M2X and Flow Designer give mechanics performance data on the company’s equipment.


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