Otis Elevator Company, the world’s largest manufacturer and maintainer of elevators, escalators, moving walkways and more, employs more than 31,000 service technicians to keep everything running smoothly. But these technicians didn’t always know what to expect before they arrived at a worksite.
Using AT&T Internet of Things (IoT) technology and services to gather and analyze data from cell networks and share it via an enhanced cloud environment, enabling Otis to access real-time equipment and performance data.
Technicians are able to gather the information they need for each assignment before approaching the worksite, thanks to the ability of Otis’ equipment to communicate directly with its mechanics via the cloud. That means greater efficiency, communication and flexibility.