Medical transport

First Call Ambulance wanted to update its ambulance technology to enhance the care paramedics and EMTs provide for each patient. They also wanted to make it easier for dispatchers to see the location of each emergency vehicle.

Paramedic giving aid in an ambulance

Highlights

Investing in equipment and technology to support the best possible patient care

  • Business needs

    Federal and state agencies mandate equipment and safety standards for ambulance companies. Always a step ahead, First Call set out to modernize and simplify the equipment in its ambulances and improve operations.

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  • Results

    Solutions enhance ambulance crews’ ability to care for patients and simplify communication with dispatchers, hospitals, and other care providers.

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  • Solution

    First Call replaced old devices with tablets and added IoT solutions. AT&T Enhanced Push-to-Talk (EPTT) gives crews virtually instant voice communications. Fleet Complete delivers GPS tracking, and IBM MaaS360® from AT&T provides mobile device management.

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AT&T Solutions

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About

Keeping the focus on patient care

First Call Ambulance dispatch screen.

About First Call Ambulance

Each year, First Call responds to more than 50,000 requests for medical transport services. It was launched in Nashville in early 2004 with just 2 ambulances and a handful of paramedics and EMTs. Its team now includes 350+ employees and 60+ vehicles. 
Download the full customer story (PDF)

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877.728.2090

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