AT&T IP Flexible Reach Customer Portal: Group Administrator Support

Use the AT&T IP Flexible Reach Customer Portal

 

Customer Portal

Navigation

Group

Directory Number Search

Department Search

Quick Links

 

AT&T IP Flexible Reach is a trunking service that delivers an integrated access solution for the following environments:

  • Time Division Multiplexing Private Branch Exchanges (TDM PBX)
  • Internet Protocol Private Branch (IP PBX)
  • Key analog systems

 

IP Flexible Reach can operate with the session initiation protocol (SIP), supporting inbound and outbound calling across the AT&T Internet Protocol (IP) network. It takes advantage of the AT&T Global Multiprotocol Label Switching (MPLS) network to provide local, nationwide, and international long distance reach for U.S. sites.

 

AT&T provides Enhanced IP Flexible Reach Group Administrators with a portal for managing functions and features.

 

Customer Portal

 

The Customer Portal is the central place from where you can manage your group, group departments, group trunk group, users, and more.

 

To access the Customer Portal, first log in to Premier. On the Premier homepage, click View AT&T IP Flexible Reach Customer Portal home. The Customer Portal opens.

The Add icon.

 

Navigation

 

To go to a specific page where you can manage resources, administrators, or users, click a tab on the menu bar at the top of the Customer Portal.

  • To view group information and to manage your group, click RESOURCES. The Group page appears.
  • To search for and view administrators, click ADMINISTRATORS. The Administrators page appears.
  • To search for and manage users, click USER MANAGEMENT. The Users page appears.
  • To go to the Premier home page, click Premier Home at the upper right of the page.
  • To get help from an Enterprise Administrator, click Contact Us, which takes you to the Enterprise Contacts page.
  • To get support, click Support, which takes you to the Administrative Portal Help page.
  • To get back to the Customer Portal, click HOME.

 

Group

 

Use the Group tile on the Customer Portal to view and manage your group, and to go to the Group Trunk Group page.

  • To view information about your group, click View Group.
  • To view information about group trunk groups, click View all Group Trunk Groups.

 

Directory Number Search

 

Use the Directory Number Search tile on the Customer Portal to search for a specific public number, a range of public numbers, or a range of extensions.

 

To search for a specific number

  1. In the Search box under Directory Number Search, enter a public number.
  2. Click Go. The results appear on the User page.

 

To search for a range of public numbers

  1. In the search boxes under Search Range in the Directory Number Search tile, enter a range of public numbers.
  2. Click Go. The results appear on the User List page.

 

To search for a range of extensions

  1. In the search boxes under Search Range in the Directory Number Search tile, enter a range of extensions.
  2. Click Go. The results appear on the User List page.

 

To view all numbers

  • At the top of the Directory Number Search tile, click View all Numbers. The main Users page appears.

 

Department Search

 

Use the Department Search tile on the Customer Portal Home page to view all departments or search for a specific department.

 

To search for a department

  1. In the search box in the Department Search tile, enter a department name.
  2. Click Go. Results appear on the Department List page.

 

To view all departments

  • In the Department Search tile, click View all Group Departments. The Department list page appears.

 

Quick Links

 

Use the Quick Links tile to see your enterprise contact or view call details.

 

To use Quick Links

  • At the upper-right of the page under Quick Links, click View enterprise contact.

Use the AT&T IP Flexible Reach Customer Portal: Related Topics

Log In

What a Group Administrator Can Do

About Premier

Use Premier

Search and Listing Overview

What's New in the Customer Portal

Frequently Asked Questions

Glossary

Support Resources

Print This Documentation 

Group Administrator Guide

About Departments

Enterprise Admin Help

Group Admin Help

Department Admin Help

End User Help