AT&T IP Flexible Reach Customer Portal: Group Administrator Support

An Inbound Call Detail Report summarizes inbound calls during the specified report period and for other input filters you set.

To create an Inbound Call Details Report

1. From any page in the AT&T IP Flexible Reach Customer Portal, click REPORTS in the main menu bar. (See Create a New Report.) The Group Reports view of the Reports page appears.
2. Click New Reports.
3. Click Inbound Call Details Report. The Inbound Call Details Report page appears.
4. Under Calls Received: Date/Time Range, select a date/time or date/time range, and a time zone.
   • Enter a single date in the Start Date field or enter a date range in the Start Date and End Date fields.

      

     Enter the dates in MM/DD/YYYY format or select dates using the Calendar icons . Enter the times in HH:MM and select AM or PM.

      

     Note: You must enter a date in the Start Date field. The End Date and Time fields are optional.

      

   • From the drop-down list to the right of the date fields, select a time zone.
5. To the right of Calls received for, select Users or Group.
   • If you selected Group, your group is preselected. Click Find Department(s) to select a specific department.
   • If you selected Users, the Users Phone Number options appear.
6. To the right of Users Phone Number, select All numbers, Single public number/range, or Single extension/range.
   • If you selected Single public number/range, enter a specific number in the From field or enter a range of numbers in the From and To fields.

      

     Note: You must enter a value in the From field. The To field is optional.

      

   • If you selected Single extension/range, enter a specific extension in the From field, or enter a range of extensions in the From and To fields.

      

     Note: You must enter a value in the From field. The To field is optional.

      

7. Optionally, select Include Call Transfer/Forward information in the report.
8. Click Generate Report. After the report is created, you can access it in the Group Reports view of the Reports page.
   • If your enterprise contains fewer than 200 groups or 1,000 phone numbers, the report is available for 2 days.
   • If your enterprise contains more than 200 groups or 1,000 phone numbers, the report is available for 35 days.

Create an Inbound Call Details Report: Related Topics

About Reports

Create a New Report

Create a User Inventory Report

Create a Group Inventory Report

Create a Group Trunk Group Inventory Report

Create a Feature Configuration Report

Create an Account Code Summary Report

Create an Authorization Code Summary Report

Create a Call Transfer/Forward Report

Create an Outbound Call Details Report

Download or Delete a Report