AT&T IP Flexible Reach Customer Portal: User Support

Use the AT&T IP Flexible Reach Customer Portal

 

Customer Portal

Navigation

User Page

Quick Links


AT&T provides Enhanced IP Flexible Reach users with a portal, where you can manage functions and features for your phone from anywhere you have an Internet connection.

 

Customer Portal

 

The AT&T IP Flexible Reach customer portal home page.

 

The AT&T IP Flexible Reach Customer Portal is the central place from where you can manage your features, edit your profile information, view your call logs, view your enterprise contacts, and more.

 

To access the Customer Portal, you must always first log in to Premier.

 

Navigation

 

The Customer Portal makes it easy to manage your IP Flexible Reach settings, get more information, or find contacts.

 

The Customer Portal main menu bar.

 

  • To see your enterprise contacts (people who can help you with AT&T IP Flexible Reach), click RESOURCES in the main menu bar. The Enterprise Contacts page appears. From here you can get the names, email addresses, and phone numbers of your enterprise contacts.
  • To search for and view administrators, click ADMINISTRATORS in the main menu bar. The Administrators page appears. From here you can search or browse for Enterprise Administrators or Group Administrators, and view their contact information.
  • To go to the Premier home page, click Premier Home.
  • To get help from an enterprise contact, click Contact Us at the upper-right of the page. The Enterprise Contacts page appears, and you can select a contact.
  • To get support, click Support at the upper-right of the page. The Administrative Portal Help page appears.
  • To see and edit your personal information, click My Information at the upper-left of the Customer Portal.
  • To search or browse a list of other users, click Directory at the upper-left of the Customer Portal.
  • To get back to the Customer Portal home page (and your User page) at any time, click Home.

 

User Page

 

The User page, which you see when you open the Customer Portal, has five tabs: Inbound Features, Outbound Features, Call Logs, Profile, and Schedules.

 

The tabs on the Customer Portal User page.

 

 

Quick Links

 

Use the Quick Links tile to see your enterprise contact information, manage your features, or view call details.

 

The Quick Links tile on the Customer Portal.

 

To use Quick Links

At the upper-right of the page, under Quick Links:

  • To see your enterprise contacts, click View enterprise contact .
  • To manage your assigned features, click Manage features.
  • To view your logged calls, click View call logs.

Use the AT&T IP Flexible Reach Customer Portal: Related Topics

Log In

What a User Can Do in the Customer Portal

About Premier

Use Premier

Search Overview

Frequently Asked Questions

Glossary

Support Resources

Print This Documentation

 

Enterprise Admin Help

Group Admin Help

Department Admin Help

End User Help