AT&T Voice DNA® User Support

The AT&T Voice DNA® Assistant application enables you to access AT&T Voice DNA call management features from Microsoft® Outlook®, without having to access the AT&T Voice DNA User Dashboard.

The Voice DNA Assistant toolbar appears on the Add-Ins tab of your Outlook screen.

To get started, download the AT&T Voice DNA Assistant application from the AT&T Voice DNA User Dashboard Miscellaneous Feature Settings page. For details, see Download Voice DNA Assistant and Log In.

Next, open Outlook and click the Add-Ins tab. You'll see the AT&T Voice DNA Assistant toolbar. Use this toolbar to:

• Log in or out of AT&T Voice DNA Assistant.
• Configure your account settings.
• Configure your call management settings.
• Enable or disable virtual office locations, and the Call Forward Always and Anonymous Call Rejection features.
• View your call history and place a call from call history.
• Search directories and place a call from the directory.
• Place a call.
• Answer or end a call.
• Put a call on hold.
• Transfer a call to another active caller.
• Start a conference call.
• Transfer a call to voicemail and retrieve your voicemail messages.

To learn how to configure your account settings, see Set AT&T Voice DNA Assistant Options.

To learn how to use the AT&T Voice DNA Assistant toolbar, see Use the AT&T Voice DNA Assistant.