AT&T Voice DNA® Administrator Support

If your organization has more than one physical location with your AT&T Voice DNA® service, each location can have one or more Location Administrators and a designated location contact.

Location contacts are viewable by all of your company administrators and provide an easy way for you to locate the person of responsibility at a given location. A location contact can be any person you choose, such as the building services lead, security desk, or main reception desk.

You can edit the location contact's name, phone number, and email address. You can view the administrators' names, but you can't edit them from this page. To edit an administrator's name, see Manage Administrators.

To edit a location contact's information

1. Open the AT&T Voice DNA Administrator Dashboard. (For help with this step, see Log In.)
2. In the Select Location field, enter the location. Then, in the Locations tile, click View Details for this Location.

    

   The Location Details page appears.

3. Click the Staff tab. When the Staff page appears, click Edit.

    

   The Staff tab changes to editing mode.

4. Change the contact's information by doing one of the following:
   • Enter a new contact's name, phone number, and email address.
   • Click Find user. In the Find in Directory window that opens, select a new contact by clicking the checkmark  next to the name. The window closes, and the new name, number, and email address fields are automatically filled in.
5. Click Save.